Senior Technical Support Specialist

3 days ago


Frisco, Texas, United States Teachers Insurance and Annuity Association - TIAA Full time
Job Description

As a Senior Specialist in our Web Contact Center, you will play a critical role in delivering exceptional customer experiences through our digital platforms. Your primary responsibility will be to provide top-notch troubleshooting and support to our customers, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities:
  • Offer expert technical support to customers via our website and mobile app
  • Provide timely and accurate responses to customer inquiries
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our digital platforms and services
  • Stay up-to-date with industry trends and best practices in customer support
Requirements:
  • Strong technical skills and knowledge of digital platforms
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong customer service skills and a passion for delivering exceptional experiences

We are looking for a highly motivated and customer-focused individual to join our team. If you have a passion for delivering exceptional customer experiences and a strong technical background, we encourage you to apply for this exciting opportunity.



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