Senior International Customer Service Representative

5 months ago

Frisco, United States Transplace Full time

** Senior International Customer Service Representative**

**Job Category****:** Operations **Requisition Number****:** CUSTO04152 Showing 1 location **Job Details**

**Description**

**ESSENTIAL FUNCTIONS AND TASKS**

* Senior logistics member that demonstrates ownership of assigned segments of role in partnership with international account management team in fast paced international logistics environment

* Prior experience in customer service logistics support for international account management

* Requesting international multi-mode ocean and air bookings details from international carriers and providers

* Creating shipments and accurate data entry of shipment and booking data details in global transportation management software.

* Coordinate service requirements and standards to vendors and supply chain partners

* Communicate service issues to customer or management via multiple methods of communication: email, messaging or phone calls

* Monitoring and updating shipment status information

* Demonstrate ownership of assigned responsibilities

* Accurate entry of shipment financial details such as carrier costs and customer fees into operating software, posting payments and invoices

* Ensure operational compliance for US regulatory requirements for export and import shipments. Specific instructions for requirements will be shared via in role training

* Maintain international customer profiles and relevant customer information maintained in standard operating procedures

* Ability to analyze customer data for reporting or quarterly business reviews

* Assist in all other areas of operations as directed

* Cross-train with team members for continuous education and advancement opportunities

**SKILLS**

* Tenured Logistics CSR team member

* Prior experience with multiple account teams

* Intermediate knowledge of export and import processes for CSRs

* Detail oriented and consistently thorough in task completion

* Ability to multi-task in a fast-paced environment: assessment, prioritization and sense of urgency

* Basic geographical understanding of world map, continents, countries

* Intermediate understanding of modes of transportation: road, rail, sea, air; exports and imports

* Professional verbal and written communication

* Ability to work independently

* Team player: works well with other team members and proactively offers assistance where needed

* Coachable and adaptable: willing to accept change and feedback on daily work

* Basic knowledge of MS Office software required: Outlook, Word, Excel

**TRAVEL**

* This job does not require travel

**EXPERIENCE**

* Prior experience in customer service logistics support for international account management

**EDUCATION**

* Generally requires an Associates Degree or an equivalent combination of relevant education and/or experience.

* Preferred Bachelors degree in business, logistics or other related fields.

**ABOUT TRANSPLACE**

Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical and petroleum companies, to discrete manufacturing and retail. Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.

Follow the company on Twitter, Facebook and the Transplace Industry Blog:

**EQUAL OPPORTUNITY EMPLOYER**

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

**Qualifications**

**Skills**

**Required**

**Microsoft Office** *Intermediate* **Preferred**

**Customer Service** *Novice* **Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Preferred**

Bachelor of Science or better.

**Experience**

**Licenses & Certifications**

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