Customer Engagement Representative

3 weeks ago


Frisco, Texas, United States Careington International Corporation Full time

Careington International Corporation is a leading provider of discounted healthcare solutions. As a Customer Engagement Specialist, you will play a critical role in driving sales growth and delivering exceptional customer experiences.

This role is based in North Frisco, TX, and offers a hybrid work schedule with 3 days in the office and 2 days working from home.

Duties and Responsibilities:

  • Efficiently handle a large volume of inbound sales calls to identify opportunities to sell, up-sell, and cross-sell Careington's products.
  • Ensure all phone calls are answered timely and that the caller's questions are addressed completely.
  • Maintain a thorough knowledge of all sales campaigns running through the organization.
  • Work with the team to exceed sales goals set forth by management.

Knowledge, Skills, and Abilities:

  • Phone sales experience with a strong work ethic and a high level of energy, drive, and enthusiasm.
  • Excellent communication skills, both written and verbal, with impeccable phone demeanor and superb listening skills.
  • Ability to work independently and with others when appropriate, with a strong desire to meet the department's overall goals.
  • Flexibility in scheduling and ability to adapt to departmental changes.

Education, Experience, and Software:

  • Group 1 Life and Health Licensed Agent with the ability to be Certified for Medicare.
  • High School Diploma or equivalent; college degree preferred but not required.
  • Interest and experience in both inbound and outbound sales calls, with computer skills and experience with Microsoft Applications.


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