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Service Coordinator
2 months ago
Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Coordinator to join our amazing culture. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows. Who You Are You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. What You’ll Do Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required. Creates and dispatches work orders in iCare as required for scheduling of planned maintenance and service. Attends weekly planning sessions, conducts weekly service paperwork reconciliation and performs weekly time sheet data entry. Completes Service Agreement work orders as required. Monitors and follows up on subcontractor pricing; processes and approves invoicing. Administers the check in/checkout process of Technicians in accordance with company safety policy and advises Supervisors of any missing/late Technicians. Accurately and promptly enters work order purchase orders into Spectrum and processes orders. Updates, populates, maintains and develops customer service binders to maximize customer service and satisfaction. Procures Parts/Materials for service work orders. Provides Service Quotes to customers with the assistance of the Service Supervisor. Schedules and follows up on all monthly maintenance customer accounts. Establishes and maintains a customer satisfaction follow up and call back procedure and provides senior management with appropriate feedback. Accurately administers Spectrum maintenance, including adding new sites, adding flags and modifying customer site changes. Provides Specialists with badging and access to customer sites. Provides administrative overflow support as and where required. Acts as our customer's best service provider at all times thereby ensuring Convergint is the customer's first choice for service. Performs other duties and responsibilities as requested or required. What You’ll Need Exceptional telephone and personal customer service skills and ability to work under pressure. Excellent Microsoft Outlook, Excel, and Word skills. Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc. Solid organizational skills and the ability to handle multiple projects tasks simultaneously. Strong flexibility to adapt to changing priorities and direction in a dynamic work environment. Company Benefits and Perks Company Holidays and Paid Time Off Fun & Laughter Day Off Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Competitive salary and compensation plan Vehicle reimbursement plan Corporate Social Responsibility Day And much more… Requirements: Education: College degree, trade school or equivalent experience Preferred Experience: (but not required): 1-3 years call center, dispatch, or administrative Experience in a construction industry environment Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. #J-18808-Ljbffr