Service Operations Coordinator

4 weeks ago


Urbandale, Iowa, United States Hussmann Full time

Job Summary:

The Service Biller will be responsible for managing the financial and operational aspects of service activities, including documentation, material requisition, job costing, status monitoring, invoicing, and administrative closeout. This role requires close interaction with the Area Service Manager and assigned Service staff to ensure timely and accurate completion of tasks.

Key Responsibilities:

  • Supports service leaders through the creation and interpretation of business reports
  • Collects, validates, inputs, and reconciles service data into system applications
  • Communicates effectively with customers and other team members
  • Responsible for reviewing and receiving purchase orders
  • Ensures material and labor costs are posted to correct work order in a timely manner
  • Coordinates payroll activities for Service
  • Ensure technicians post their time on a daily basis
  • Reviews billing backlog and coordinates with Area Service Managers, Field Technicians, customers, and warranty claims as necessary to adapt and overcome all obstacles
  • Process maintenance contract billing I/A/W contract guidelines
  • Review service tickets and perform the invoicing process for internal and customer applications
  • Performs general administrative functions to support the Service processes
  • Sets-up service agreements in system application based on transition documents
  • Records relevant correspondence and issues, relevant meetings minutes and other conversations
  • Research and work with ASM to resolve invoice disputes in preparation for attendance of monthly calls
  • Participate in weekly meetings
  • Process and track service warranty claims
  • Flexibility to work overtime/ weekends, as required

Requirements:

  • Working knowledge of office equipment and Microsoft Office products
  • Understanding of business financial concepts and fundamental understanding of financial analysis required

About Hussmann:

Hussmann is a subsidiary of Panasonic USA and a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries.

We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.



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