Marketing Experience Coordinator

4 weeks ago


Urbandale, Iowa, United States Goldfish Swim School Full time
Job Title: Marketing & Member Experience Coordinator

Are you passionate about delivering exceptional customer experiences and driving business growth? We're seeking a highly motivated and organized Marketing & Member Experience Coordinator to join our team at Goldfish Swim School.

Job Summary:

The Marketing & Member Experience Coordinator will be responsible for overseeing the quality and success of our Marketing & Member Experience operations, ensuring seamless execution of daily tasks, and providing exceptional customer service. This role will also involve leading and developing our Front Desk team, driving sales and marketing initiatives, and maintaining a clean and professional work environment.

Key Responsibilities:
  • Provide leadership and guidance to the Front Desk team, ensuring high productivity and excellent performance.
  • Assist in directing and controlling daily operations to ensure compliance with Goldfish Swim School's standard operating policies and procedures.
  • Oversee and report marketing and sales data, utilizing Choice Local Dashboard and Reporting, and provide weekly updates to the Management team.
  • Offer customer service follow-up to upset members and provide 'in-the-moment' solutions for Front Desk associates and guests.
  • Assist in overseeing social media content and implementing action items from marketing calls.
  • Manage the monthly newsletter and participate in community events.
  • Act as a trainer for new Front Desk employees and oversee the Front Desk Training binder.
Requirements:
  • High school diploma or GED required.
  • Experience in customer service and grass-roots marketing required.
  • Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider recommended.
  • Minimum experience of 6 months to 1 year in marketing and/or leadership role.
Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Lifeguard, CPR, First Aid, and AED certifications are required.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location.



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