Care Coordinator

Job Type

Full-time

Description

ABOUT THE COMPANY

Founded: 1981

Mission: To strive for Equity for our youth by valuing and supporting the life they envision.

Values: Respect, Trust, Empathy, Inclusion, Advocacy

ABOUT THE PROGRAM

Orangewood Foundation's Project CHOICE, Creating Healthy Opportunities & Inspiring Change through Empowerment, was launched in October 2018, with our Drop-in Center opening January 2019. Partially funded by Orange County Social Services Agency (SSA), Project CHOICE provides specialized support and services to youth ages 11-21, impacted by or at-risk of human trafficking in Orange County, CA. Hours of operation Monday, Wednesday, and Friday 9:30am - 6pm and Tuesday, Thursdays 11:30am - 8pm; and one Saturday a month from 12-4pm.

Our model of service provision is supported by nationally recognized best practice frameworks for working with Commercially Sexually Exploited Children (CSEC), including Trauma-Informed Care, Motivational Interviewing, Harm Reduction and Survivor Centered, and Empowerment strategies. The team at Project CHOICE tailor their supportive services, safety plans and case plans through a strength-based approach, taking into consideration the unique individual experiences of the youth's exposure to exploitation and any other factor placing them at-risk. Starting from where the youth is at, we support the youth in taking manageable, self-directed steps towards their goals, with an understanding that healing and recovery is not always a linear process.

JOB DESCRIPTION

Position Title: Care Coordinator - Project CHOICE Drop-In Center

Employment Classification: Full-time; Hourly, Non-Exempt

Reports to: Clinical Supervisor- Project CHOICE

Department: Programs

Position Summary: Care Coordinator supports youth who come into the Drop-in Center by assessing for their immediate needs, including but not limited to: safety and stability, housing coordination, mental health linkages and safety planning. Manages the daily environment of the Drop-in Center and coordinates services/workshops offered to the youth. Works to cultivate a survivor centered and trauma informed approach to service provision. Meets monthly 1:1 with youth enrolled in care coordination to create and update youth's case plans. Supports with tabling and outreach events as needed.

Requirements

Major Areas of Responsibility:

1. Safety/Stability (40% of the time)

• Ensure the drop-in center provides a welcoming environment that supports and respects all youth regardless of race, ethnicity, religion, gender, gender identity or sexual orientation.
• Greet new youth into the Center, provide a tour, complete basic needs assessment.
• Assess for basic needs and provide youth with clothing from the resource closet, groceries, and hygiene supplies.
• Document youth participation into Apricot in a timely manner.
• Continually check in with youth who are in the Center, build rapport, use trauma informed approaches and creativity to encourage relationship building.
• Assess for risk behaviors and needs while using stages of change and motivational interviewing to provide further coaching and support.
• Create safety plans based on youth's voice and choice.
• Understand be able to follow through on mandated reporting standards.
• Support drop-in center as a whole by checking in youth at the front desk, picking up donations off site and supporting to prep and serve lunch and dinner.
• Facilitate and participate in weekly workshops for youth to help teach coping skills, build self-esteem, and provide psycho-education on relevant topics.
• Oversee/develop trauma-informed activities for youth and promote the center safety guidelines.
• Be able to work as a team to communicate action plans during a crisis.
• Use appropriate crisis intervention techniques to support youth in times of high need and stress.
• Assess for youth and staff safety at all times.

2. Care Coordination (50% of role)

• Provide strength-based, survivor center care coordination services with a harm reduction, trauma informed care practice utilizing motivational interviewing. This includes but is not limited to:
• Complete Freedom Life Map (FLM) Assessment with youth.
• Develop goals and steps with youth based on priorities set from FLM Assessment.
• Collaborate with community and therapeutic partners to enhance the youth's support team outside of Project CHOICE.
• Provide Linkages and Referrals to youth based on their needs.
• Collaborate with care coordinators from other programs within and outside of the agency according to the needs/goals of the youth.
• Provide advocacy for youth in the community.
• Empower youth by providing them autonomy in their decision making while providing non-judgmental care.
• Meet with youth 1:1 onsite or offsite in the community to follow up on care plans.
• Coordinate transportation for youth into the Center.

3. Outreach (10% of role)

• Collaborate with Orange County Grace Court, Juvenile Hall, Youth Guidance Center, and other community partners to connect youth with Project CHOICE resources.
• Provide support and education to families and caregivers of youth at risk of or with a history of sex trafficking and exploitation.
• Participate in community tabling events, attend agency outreach/training opportunities.

** All staff are required to be on call at least one week out of the month for the Project CHOICE Warmline. This includes managing the 24/7 line to support youth with safety planning and coordinating support to mitigate any immediate safety concerns. **

Education and Experience Requirements:

• Bachelor's degree in Human Services, Sociology, Social Work, Education, Psychology, Criminal Justice, or related field.
• One (1) year experience in direct or indirect service provision to CSEC youth, at-risk youth, youth with substance abuse addiction, and/or experiencing homelessness.
• Completion of sixteen (16) hours of advanced CSEC training on Trauma- Informed care may be substituted for six (6) months of direct or indirect service experience.

OR

• Completion of eighteen (18) semester units or equivalent from an accredited college in psychology, counseling, sociology, social work, criminology, or other behavior related field.
• Minimum of two (2) years of experience working in a human services field, with a minimum of one (1) year experience in direct or indirect service provision to CSEC youth, at-risk youth, youth with substance abuse addiction, and/or experiencing homelessness.
• Completion of sixteen (16) hours of advanced CSEC training on Trauma-Informed care may be substituted for six (6) months of direct or indirect service experience.

Applicants with lived experience in human trafficking, exploitation, and/or CSEC are invited to apply.

Knowledge and Skills:

• Possess a strong understanding of adolescent and child abuse issues, human development, Trauma-Informed care, and the dynamics of sexual exploitation of children.
• Proficiency in English is required, and bilingual-Spanish, is strongly preferred.
• Must be at least twenty-four (24) years of age per contract requirements.
• High tolerance and respect for youth survival actions, while promoting harm reduction strategies.
• Excellent listening and interpersonal skills and ability to establish rapport with CSEC and youth at-risk who may be difficult to engage within different community settings.
• Available to work weekends and evenings, as needed.
• Effective communication skills including writing, public speaking, and conflict resolution/mediation skills.
• Highly motivated, willing to learn, and able to work independently at times.
• Continually develops self-knowledge of issues of CSEC/human trafficking laws and best practices.
• Proficient in Microsoft Office applications; Outlook, Word, Excel and Power Point.

NOTE: The above minimum qualifications and minimum experience is subject to review and approval by the funder, OCSSA.

Essential Qualities:

• Understanding of and passion for the Orangewood Foundation's mission, vision, and values. Demonstrates operating principles of communication and teamwork.
• Displays the essential attitudes by approaching projects, activities and other job functions with flexibility and a positive attitude.
• Displays ethical decision-making ability and confidentiality.
• Models leadership and professionalism.
• Ability to multi-task and maintain organization.
• Must be a detail-oriented team player with the ability to take initiative.
• Enjoys working with youth, young adults, volunteers, community partners, etc.

Working Environment/Job Requirements:

• When considering this job opportunity, please be aware that the role may involve high stress levels due to mitigating participant crises and potential exposure to vicarious trauma. It is essential to prioritize self-care and seek appropriate support when needed.
• Position will require use of personal vehicle.
• Physical requirements include standing, sitting, typing, bending, and lifting up to approximately 50 lbs. (i.e. tables, chairs, food, water, etc.).
• Possess a valid California driver's license and proof of automobile insurance. Position requires DMV clearance.
• Pre-employment screenings include criminal background check, FBI/DOJ fingerprinting, TB test, drug screen, and previous employment verification.

Orangewood Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including hair texture and protective hair styles such as braids, locks, and twists), religious creed (including religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity (including individuals who are transgender and/or transitioning), gender expression, age, sexual orientation, reproductive health decision-making, military and veteran status, or any other protected group, in accordance with all applicable federal or State laws.

Salary Description

$24.00 - $28.00 per hour

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