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Service Manager

3 months ago


Pawtucket, United States Planet Professional Full time

Job Title: Service Manager

Direct Hire

Location: Pawtucket RI

Hours: Full Time

Job Description

Our client is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking the products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Required

  • Valid drivers license
  • 3+ years of experience as a retail store manager
  • Experience managing 30+ associates
  • P&L experience

Preferred

Management experience

  • Experience in industrial sales or customer service
  • Availability to start within two weeks after offer made/accepted