Commercial Operations Specialist

Job Details Job Location Corporate Offices - Lexington, KY Position Type Full Time Education Level 2 Year Degree   Salary Range $26.57 - $28.27 Hourly Job Shift Day Job Category Admin - Clerical Description

Title: Commercial Operations Specialist

Department: Commercial Lending

Reports to: Director of Commercial Lending

FLSA: Non-Exempt

Job Grade: 9

Job Purpose: Provides service to the Credit Union by processing loan documents related to commercial loans in a manner that ensures compliance with all appropriate laws and regulations.

Essential Job Results:

JOB SPECIFIC RESULTS

1. Responsible for commercial loan processing from application to closing. Processing will include, but not limited to the following:
   • Working with 3rd party vendors to obtain the necessary paperwork for processing the loan, such as title, appraisal, and flood determination
   • Ensuring there is proper hazard insurance and flood insurance (if applicable) coverage
   • Working with Commercial Relationship Officers and Members regarding any incomplete documentation, missing items or loan paperwork needed
   • Prepares loan documents and ensures loan file is accurate and complete prior to member closing
   • Ensures loan documents match the loan approval
   • Working with the Commercial Relationship Officer and attorney (if necessary) to schedule the closing and ensuring that all paperwork is submitted by the requested time
   • Ensuring that the loan proceeds are properly funded and working with Lending Support to make sure the credit union's security interest is protected and all documents are recorded as required.
2. Responsible for reviewing and documenting 3rd party paperwork to ensure its accuracy and working with the 3rd party to clear any outstanding items or issues. This includes reviewing title work to ensure the credit union is secure in their lien position and reviewing appraisal to determine if it is adequate. Also, responsible for ensuring that 3rd party vendors are paid their fees as requested.
3. Provides updates and reports on all commercial loan activity, both internal loans and participation loans.
4. Follows and keeps up to date business lending procedures and processes that result in exceptional service delivery to borrowers.
5. Prepares loan files for imaging and audit after closing.

GENERAL STAFF RESULTS

1. Maintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only.
2. Engages in problem resolution by clarifying the member's and/or employee's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.
3. Complies with UKFCU policies and procedures by enforcing and adhering to internal UKFCU procedures and board-established policies.
4. Complies with federal, state and local regulations and legal requirements by enforcing and adhering to requirements.
5. Maintains professional and technical knowledge by maintaining an awareness of competitors' rates and terms, industry trends and technology; attending staff meetings; identifying opportunities to attend seminars that enhance skills and maintain knowledge of new products that could assist in improving operational effectiveness; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
6. Contributes to a team effort by accomplishing corporate and individual goals and other related results as needed.

KEY COMPETENCIES

• Professionalism in all communications.
• Commitment to the Credit Union movement and philosophy.
• Integrity in all actions.
• Ability to identify the needs of the member and provide services to meet those needs.
• Accountability to established metrics and performance goals.
• Demonstrate the following key leadership attributes: Collaboration and Teamwork, Professional Responsibility, Courage and Respect, Development of the Team, and Planning for the Future.

Qualifications

MINIMUM REQUIREMENTS

• Two to four years of similar or related experience.
• Associates Degree or equivalent.
• Ten-key calculator, general PC and computer keyboarding experience.
• Ability to communicate with others one-on-one and in groups, fielding questions and responding to complaints.
• Ability to motivate and influence others, foster sound relationships, present a trustworthy and diplomatic image, and deal effectively with others concerning topics of a personal or sensitive nature.
• Ability to work with other employees.
• Strong attention to detail required.
• Ability to define problems, collect data, establish facts and draw conclusions while dealing with a variety of abstract and concrete variables.
• Ability to write reports, correspondence, policies and procedures.
• Ability to work independently.
• Ability to be self-motivated.
• Ability to work with strict deadlines and under pressure.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to work indoors in a climate controlled office setting most of the time. The noise level in the work environment is usually moderate. Occasionally however, an employee will be required to travel short to moderate distances in order to complete offsite property inspections. These inspections may require an employee to work outdoors where the environment is variable and cannot be regulated. Hot, cold, or wet conditions may be encountered. The noise level could vary by location.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and, the continuous need to use auditory perception, memory, and reasoning ability.

*The intent of this job description is to provide a representative summary of the types of results that will be required of the positions given this title, and shall not be construed as a declaration of the specific responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically outlined in this description.

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UKFCU is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. UKFCU invites you to review the current "EEO Is the Law" poster as part of the application process. A link to the most current posters ishere. Please also see the 2015 Supplemental EEO Posterhere.

The Credit Union leadership recognizes that to achieve its vision and mission, it must embed the values of Diversity, Equity, and Inclusion (DEI) in all aspects of the Credit Union's work. Together, the staff, membership and communities are diverse and as such, the Credit Union must reflect and respect that diversity. The Credit Union's leadership recognizes and believes when an organization's leadership and staff are representative of the people that it serves, it can better meet its vision and mission. Further, the Credit Union leadership believes that it benefits when diverse perspectives are represented, respected and included among the discourse and decision-making that takes place at the Credit Union, and with and among its staff, membership and communities.

Applications are only accepted through our online application system. However, if you need assistance with any part of the application process or are unable to apply online because of a medical condition or disability and need an accommodation, please contactrecruiting@ukfcu.orgto let us know the nature of your request. Please note, UKFCU accepts only employment applications that are complete and received by the Office of Human Resources by the specified deadline for each opening.

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements. (Maximum of two days remote, three days in-office). To be eligible for the program, employees must complete a minimum of 6 months of continuous, regular employment, be in good standing, and submit a formal hybrid work application prior to being eligible for hybrid work, pending supervisor approval. Work schedules will be established by the employee's supervisor according to business needs. Working locations and schedules may be altered at management discretion.

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