Senior Manager, Customer Success Management

4 weeks ago


Myrtle Point, United States GitHub Full time

Senior Manager, Customer Success Management Minimum Requirements Minimum 8 years experience in post-sales roles such as Customer Success, Professional Services, Account Management, or other related roles Minimum 3 years experience leading teams within a management capacity Ability to commit to working east coast (EST) hours Responsibilities Own & Report on Key Metrics Ensure high revenue retention & growth for existing customers Manage against performance expectations Create & maintain a team-based culture, focused on customer outcomes Mentor & grow your team of CSMs Driving Value for Customers Develop strategies to expand engagement and enable adoption Build & maintain alignment with internal stakeholders in pursuit of team and company goals Build initiatives to expand product awareness and identify new opportunities for growth for customers Distill best practices across the customer base and develop repeatable mechanisms to drive efficiency within your team Support the expansion and renewal opportunities Action Voice of the Customer feedback Drive executive alignment and engagement with customers Support mechanisms to share customer feedback to Product & Marketing Compensation Range USD $94,960.00 - USD $251,760.00 /Yr In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. Locations In this role you can work from Remote, United States EEO Statement GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. #J-18808-Ljbffr



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