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Client Success Executive SMS

2 months ago

Myrtle Point, United States SCA Health Full time
Client Success Executive SMSJOB_DESCRIPTION.SHARE.HTML

CAROUSEL_PARAGRAPH

JOB_DESCRIPTION.SHARE.HTML
  • United States
  • Surgical Management Solutions LLC
  • Sales/Direct Selling
  • Regular
  • Full-time
  • 1
  • USD $120,000.00/Yr.
  • USD $120,000.00/Yr.
  • 35270
Job Description Overview

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.

As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:

  • We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
  • We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
  • We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
  • We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.

The new SCA Health represents who we are today and where we are goingand the growing career opportunities for YOU.


Responsibilities

Position Purpose: The Client Success Executive is responsible for managing, consulting, and ensuring the overall success and retention within our existing book of clients. In this role, the Client Success Executive manages many stakeholders across the various organizations SMS serves, develops strategies alongside the client, helping them achieve their overarching business goals, creating new business opportunities within the existing book, and using the data and insights to drive success.

Reporting: The Client Success Executive reports directly to the Sr. Director of Client Management.

Primary Responsibilities:

  • Service a book of business as defined by Sr. Director of Client Management
  • Based on SMS growth, this role may manage clients through UHC, direct or cross-carrier
  • Take leadership role in the renewal process to ensure the best possible solutions are offered to clients
  • Secure existing business through excellent customer service and thought leadership
  • Develop relationships with clients and Strategic Client Executives within the various business lines we support
  • Participate in AMT, Partnership, and semi-annual client calls
  • Work closely with analytics and marketing communications while developing strategies across book

Knowledge, Skills & Abilities:

  • Ability and desire to provide results
  • Develop professional relationships with internal and external partners
  • Effective communicator
  • Utilize a resilient and adaptable mindset in the face of shifting priorities
  • Ability to effectively manage time, and juggle multiple clients at one time
  • Ability to work flexible hours as needed to get job complete
  • Knowledge of healthcare industry and medical terminology
  • Strong presentation skills
  • Self-starter with high degree of drive, initiative, and follow through to meet deadlines
  • Must possess the ability to follow and anticipate trends impacting the marketplace
  • Proficient in Salesforce and Microsoft Office

Qualifications

  • Bachelor's degree or equivalent experience in Healthcare Administration, or related field
  • Strong client management background is Required
  • Strong understanding of healthcare/payor systems, preferably an understanding of ambulatory surgery space
  • Experience working across multiple departments towards common business goal
  • Proficient in Salesforce and Microsoft Office

USD $120,000.00/Yr. USD $120,000.00/Yr.

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