Enterprise Customer Success Manager

1 month ago


San Francisco, United States Anthropic Limited Full time

About the role As an Enterprise Customer Success Manager, you will help Anthropic’s customers harness the transformative potential of LLMs to improve their products and services. Leveraging your passion for our technology, you will build trusted relationships with key customer contacts to ensure Anthropic solutions continue delivering value. You’ll be responsible for driving consumption and net expansion within accounts through the rollout of new use cases and deepened relationships with your customers. You’ll work hand in hand with your Sales counterparts to identify expansion opportunities and ensure successful renewals. You will also inform Anthropic's product roadmap by conveying key customer insights to our product and engineering organization. To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking. Responsibilities: Becoming an expert in Anthropic's products, methodology, and prompting techniques Gaining a deep understanding of customers' business needs and strategically guiding them to solutions leveraging Anthropic's products Owning the customer experience across their lifecycle - managing account and success plans grounded in the customers’ business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between the customer and Anthropic Acting as the voice of the customer by identifying patterns and feeding these insights into Anthropic's product organization Building trusting, strategic relationships with key customer decision makers and influencers Monitoring usage trends and proactively driving action accordingly You may be a good fit if you: Have 8+ years in a Enterprise or Strategic Customer Success role where you consistently met or exceeded net expansion targets Possess technical acumen, confident explaining complex topics to customers in all roles and levels Have an ability to present and position complex products persuasively, especially when engaging with executives Have a knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player Are a cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs Are a natural relationship-builder who brings structure and best practices to complex customer environments Have a strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities Have a passion for AI and interest in responsible development of advanced systems Deadline to apply: None. Applications will be reviewed on a rolling basis. #J-18808-Ljbffr



  • San Francisco, United States Canary Technologies Full time

    About the Role As an Enterprise Customer Success Manager, you'll engage with the largest and most prestigious hospitality groups in the world. Your role is crucial: you will ensure the success of strategic deployments, cultivate strong relationships with key stakeholders, and expand Canary’s product footprint within our enterprise accounts. You’ll work...


  • San Francisco, United States Canary Technologies Full time

    Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is...


  • San Francisco, California, United States Canary Technologies Full time

    About the RoleAs a key member of our team, you will play a crucial role in driving the success of our enterprise customers. You will be responsible for leading the deployment of our solutions, fostering strong relationships with key stakeholders, and expanding our product footprint within our enterprise accounts.Key ResponsibilitiesEnterprise Deployment...


  • San Francisco, California, United States Persona Full time

    About the RoleAt Persona, we're building a comprehensive identity infrastructure to help businesses better serve and protect their customers' identities.As a member of our Customer Success team, you'll be a trusted advisor for a portfolio of growing Enterprise customers, supporting them at each stage of their lifecycle with Persona and ensuring they derive...


  • San Francisco, California, United States MyOme Full time

    About MyOmeMyOme is a pioneering company in the field of precision medicine, dedicated to providing clinically-actionable genetic information to patients throughout their lives. Our mission is to empower individuals to take control of their health by combining cutting-edge sequencing, advanced genome interpretation, and user-friendly portals for doctors and...


  • San Francisco, California, United States Box Full time

    Unlock Customer Success with BoxAt Box, we're on a mission to revolutionize the way businesses work together. As an Enterprise Customer Success Manager, you'll play a critical role in driving growth and retention for our customers, ensuring they get the most out of our platform.Key Responsibilities:Conduct customer engagement calls to understand their needs...


  • San Francisco, California, United States Canary Technologies Full time

    At Canary Technologies, we're on a mission to revolutionize the hospitality industry with innovative solutions that drive efficiency and enhance the guest experience. As an Enterprise Customer Success Manager, you'll play a critical role in ensuring the success of our strategic deployments, cultivating strong relationships with key stakeholders, and...


  • San Francisco, United States Canary Technologies Full time

    Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is...


  • San Francisco, California, United States Box Full time

    About BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management, empowering our customers to transform workflows across their organizations.Job SummaryWe're seeking an experienced Enterprise Customer Success...


  • San Francisco, United States Canary Technologies Full time

    Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is...


  • San Francisco, California, United States Box Full time

    About BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including 70% of the Fortune 500. Our mission is to bring intelligence to content management, empowering customers to transform workflows and collaborate securely.Job SummaryWe're seeking an experienced Enterprise Customer Success Manager to drive growth and...


  • San Francisco, United States TaxBit Full time

    Company Founded in 2018 by CPAs, tax attorneys, and software developers, TaxBit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. TaxBit’s Software-as-a-Service (SaaS) platform streamlines and automates customers’ tax reporting and accounting activities for digital assets. Trusted by...


  • San Francisco, California, United States TaxBit Full time

    Job Title: Enterprise Customer Success ManagerAt TaxBit, we're revolutionizing the way companies manage digital assets. As an Enterprise Customer Success Manager, you'll play a critical role in driving customer satisfaction, adoption, and retention.Key Responsibilities:Own and grow deep client relationships across a portfolio of TaxBit's largest...


  • San Francisco, California, United States Anthropic Full time

    About AnthropicAt Anthropic, we're on a mission to create AI systems that are reliable, interpretable, and steerable. Our goal is to ensure that AI benefits society as a whole, and we're committed to making this vision a reality.The RoleWe're seeking an Enterprise Customer Success Manager to join our team. As a key member of our customer success...


  • San Francisco, California, United States Comulate Full time

    About the RoleWe're seeking a seasoned Customer Success Manager to join our growing customer operations team in San Francisco. As a key member of our team, you'll be responsible for maximizing the success of our enterprise customers post-sale.Key ResponsibilitiesPartner directly with customers throughout their post-sale journey, spanning implementation,...


  • San Francisco, California, United States Comulate Full time

    About ComulateComulate is a software company that's revolutionizing the insurance accounting industry with its innovative platform. Our mission is to transform the $7T insurance industry by providing a more efficient and exciting experience for accounting teams.Job Title: Customer Success Manager - EnterpriseWe're seeking a highly skilled Customer Success...


  • San Francisco, California, United States TaxBit Full time

    About the RoleAs a key member of our TaxBit team, you will play a critical role in driving customer success and growth. We are seeking an experienced Customer Success Manager to join our team and help us deliver exceptional results for our enterprise customers.Key ResponsibilitiesDevelop and execute customized customer success plans to drive retention,...


  • San Francisco, California, United States Anthropic Full time

    About AnthropicAnthropic is a pioneering company in the field of artificial intelligence, dedicated to creating reliable, interpretable, and steerable AI systems. Our mission is to ensure that AI is safe and beneficial for users and society as a whole.About the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team. As a key...


  • San Francisco, California, United States Comulate Full time

    About the RoleWe're seeking a seasoned Customer Success Manager to join our growing customer operations team at Comulate. As a key member of our team, you'll be responsible for partnering with our enterprise customers to maximize their success post-sale.Key ResponsibilitiesPartner directly with customers throughout their post-sale journey, spanning...


  • San Francisco, United States EmergiTel Full time

    Job Details As a member of my client's Customer Success team, you will be a trusted advisor for a portfolio of growing Enterprise and Core customers, supporting them at each stage of their lifecycle and ensuring they derive value from the platform and services. You'll be responsible for onboarding new customers, managing relationships with existing...