Enterprise Customer Success Manager
2 months ago
About the role As an Enterprise Customer Success Manager, you will help Anthropic’s customers harness the transformative potential of LLMs to improve their products and services. Leveraging your passion for our technology, you will build trusted relationships with key customer contacts to ensure Anthropic solutions continue delivering value. You’ll be responsible for driving consumption and net expansion within accounts through the rollout of new use cases and deepened relationships with your customers. You’ll work hand in hand with your Sales counterparts to identify expansion opportunities and ensure successful renewals. You will also inform Anthropic's product roadmap by conveying key customer insights to our product and engineering organization. To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking. Responsibilities: Becoming an expert in Anthropic's products, methodology, and prompting techniques Gaining a deep understanding of customers' business needs and strategically guiding them to solutions leveraging Anthropic's products Owning the customer experience across their lifecycle - managing account and success plans grounded in the customers’ business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between the customer and Anthropic Acting as the voice of the customer by identifying patterns and feeding these insights into Anthropic's product organization Building trusting, strategic relationships with key customer decision makers and influencers Monitoring usage trends and proactively driving action accordingly You may be a good fit if you: Have 8+ years in a Enterprise or Strategic Customer Success role where you consistently met or exceeded net expansion targets Possess technical acumen, confident explaining complex topics to customers in all roles and levels Have an ability to present and position complex products persuasively, especially when engaging with executives Have a knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player Are a cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs Are a natural relationship-builder who brings structure and best practices to complex customer environments Have a strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities Have a passion for AI and interest in responsible development of advanced systems Deadline to apply: None. Applications will be reviewed on a rolling basis. #J-18808-Ljbffr
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Enterprise Customer Success Manager
1 month ago
San Francisco, California, United States Canary Technologies Full timeAt Canary Technologies, we're on a mission to revolutionize the hospitality industry with innovative solutions that drive efficiency and enhance the guest experience. As an Enterprise Customer Success Manager, you'll play a critical role in ensuring the success of our strategic deployments, cultivating strong relationships with key stakeholders, and...
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Enterprise Customer Success Manager
1 month ago
San Francisco, United States Canary Technologies Full timeCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is...
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Enterprise Customer Success Manager
1 week ago
San Francisco, United States Canary Technologies Full timeAbout Us Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies...
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Enterprise Customer Success Manager
3 months ago
San Francisco, United States TaxBit Full timeCompany Founded in 2018 by CPAs, tax attorneys, and software developers, TaxBit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. TaxBit’s Software-as-a-Service (SaaS) platform streamlines and automates customers’ tax reporting and accounting activities for digital assets. Trusted by...
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Enterprise customer success manager
1 week ago
San Francisco, United States Writer Corporation Full timeAbout Writer Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, Mars, Salesforce, and Vanguard to transform the way they...
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Enterprise Customer Success Manager
1 month ago
San Francisco, California, United States TaxBit Full timeAbout the RoleAs a key member of our TaxBit team, you will play a critical role in driving customer success and growth. We are seeking an experienced Customer Success Manager to join our team and help us deliver exceptional results for our enterprise customers.Key ResponsibilitiesDevelop and execute customized customer success plans to drive retention,...
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Enterprise Customer Success Manager
1 month ago
San Francisco, United States EmergiTel Full timeJob Details As a member of my client's Customer Success team, you will be a trusted advisor for a portfolio of growing Enterprise and Core customers, supporting them at each stage of their lifecycle and ensuring they derive value from the platform and services. You'll be responsible for onboarding new customers, managing relationships with existing...
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Enterprise Customer Success Manager
2 months ago
San Francisco, United States Menlo Ventures Full timeAbout Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an...
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Customer Success Manager
7 days ago
San Francisco, United States Comulate Full timeAt Comulate , we’re building software that’s creating a radically more exciting future for insurance accounting teams. Our platform, which reinvents a decades-old manual accounting process, is the first step in our vision to transform the $7T insurance industry. Why you should consider joining In less than 18 months, we’ve gone from zero → millions...
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Head of Enterprise Customer Success
3 weeks ago
San Francisco, United States Perplexity AI Full timeJob DescriptionJob DescriptionPerplexity is looking for an experienced Head of Enterprise Customer Success to join our small but mighty Enterprise team. In this crucial role, as the first Enterprise Customer Success hire, you'll be responsible for both (1) designing the strategy, and (2) putting that strategy into practice through key client ownership....
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Enterprise Customer Success Manager
4 months ago
San Francisco, United States Persona Full timeAt Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities. Our identity platform enables businesses to securely collect and manage their customers' personal information, to verify that their customers are who they say they are, to analyze and...
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Senior Enterprise Customer Success Manager
1 month ago
San Francisco, California, United States Gong Full timeAbout the RoleAs a Senior Enterprise Customer Success Manager at Gong, you will be responsible for driving strategic plans and business transformation while delivering measurable business impact. You will be a trusted strategic advisor to revenue and operational leaders, effectively uncovering and driving towards board-level business outcomes and...
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Customer Success Manager
1 month ago
San Francisco, California, United States SupportFinity Full timeAbout the RoleAt SupportFinity, we're seeking a highly skilled Customer Success Manager to join our team. As a key partner in our post-sales efforts, you'll be responsible for building relationships with Security teams, establishing healthy feedback loops, and designing solutions to drive long-term growth with our customers.ResponsibilitiesMeet and exceed...
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Customer Success Manager II, Enterprise
1 month ago
San Francisco, California, United States Braze Full timeAbout BrazeBraze is a leading customer engagement platform that empowers brands to build lasting connections with their customers. Our platform enables marketers to collect and take action on any amount of data from any source, allowing them to creatively engage with customers in real-time across channels from one platform.Job SummaryWe are seeking an...
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Customer Success Manager
1 month ago
San Francisco, California, United States Klarity Intelligence, Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.You will play a key role in...
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Customer Success Manager
1 month ago
San Francisco, California, United States Convectivecapital Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Convectivecapital. As a key member of our customer-facing team, you will be responsible for ensuring the success of our enterprise customers by providing exceptional support, guidance, and strategic planning.Key ResponsibilitiesOwn and manage...
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Customer Success Manager
6 months ago
San Francisco, United States Klarity Full timeOverview Klarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase...
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Customer Success Manager
5 months ago
San Francisco, United States Klarity Intelligence, Inc Full timeOverview Klarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase...
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Enterprise Customer Success Strategist
4 weeks ago
San Francisco, United States Turing Labs Inc. Full timeOur Story! At Turing, we’re driven to build software that helps Consumer Packaged Goods (CPG) companies make products that are safer, smarter, and leaner. Our platform uses data, AI, and technology that enable CPG companies to develop best-quality innovative products 10x faster. Simply put, we are disrupting the 120-year process of developing...
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Customer Success Manager
4 months ago
San Francisco, United States MixRank Full time[Full Time] Customer Success Manager at MixRank (United States) Customer Success Manager MixRank United States Date Posted: 09 Dec, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Vacancies: 1 available Why work at MixRank MixRank is a data intelligence platform...