Enterprise Customer Success Manager
4 months ago
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities. Our identity platform enables businesses to securely collect and manage their customers' personal information, to verify that their customers are who they say they are, to analyze and detect fraud and abuse, and to pull sensitive reports about their customers in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their customers, the people, first. About the role As a member of Persona’s Customer Success team, you will be a trusted advisor for a portfolio of growing Enterprise customers, supporting them at each stage of their lifecycle with Persona and ensuring they derive value from our platform and services. You’ll be responsible for onboarding new customers, managing relationships with existing customers, and strengthening customers’ engagements with Persona through renewals and expansion. This isn't your typical Customer Success role. At Persona, you will be a key contributor on a fast-growing go-to-market team working cross-functionally across sales, engineering, product, and marketing. Our Customer Success Managers have directly influenced business outcomes, impacted Persona's product roadmap by synthesizing customer feedback, and driven revenue growth through deepened platform adoption. What you'll do Be responsible for the ultimate success of our relationship with our Enterprise customers throughout onboarding, implementation, launch, post-launch, adoption, expansion, and renewal Master Persona’s platform products and future product offerings; and ability to communicate offerings to large customers Own the customer relationship with Enterprise organizations, serving as a trusted advisor to executive and senior leadership across various functions Manage best-in-class customer health in your portfolio by identifying growth opportunities and mitigating account risks, with the support of your account team Engage with Persona’s Engineering, Product, Design, Sales, and Solutions Engineering teams to incorporate and prioritize customer feedback and inform product roadmap Drive strong customer advocacy efforts via collaboration with Persona’s Marketing team to identify and amplify our biggest customer success stories Create and influence Enterprise playbooks and other scalable resources, both internally and externally, to optimize the customer experience throughout the customer lifecycle What you'll bring to Persona A minimum of 5+ years of work experience with a complex technical SaaS product in Customer Success, Account Management, or other relevant roles Proven track record of learning and understanding technical and complex products Experience managing complex customer engagements with Enterprise businesses Prioritization of customer experience and empathy, with a goal of portfolio retention and expansion Outstanding verbal and written communication, including explaining complex concepts to both technical and non-technical stakeholders Track record of structured, analytics-driven problem solving Excellent multitasking capabilities, including prioritizing effectively across a wide variety of tasks and evaluating situational urgency An ability to take on open-ended problems in unstructured environments A growth mindset - you enjoy learning, are comfortable with ambiguity, can be flexible in your thinking, are ready to give and receive both constructive and positive feedback to be a great teammate Willingness to travel 25% of the time for customer engagements At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. If you'd like to better understand what it's like working at Persona, feel free to check out our reviews on Glassdoor . #J-18808-Ljbffr
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Enterprise Customer Success Manager
1 month ago
San Francisco, California, United States Canary Technologies Full timeAt Canary Technologies, we're on a mission to revolutionize the hospitality industry with innovative solutions that drive efficiency and enhance the guest experience. As an Enterprise Customer Success Manager, you'll play a critical role in ensuring the success of our strategic deployments, cultivating strong relationships with key stakeholders, and...
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Enterprise Customer Success Manager
1 month ago
San Francisco, United States Canary Technologies Full timeCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is...
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Enterprise Customer Success Manager
1 week ago
San Francisco, United States Canary Technologies Full timeAbout Us Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies...
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Enterprise Customer Success Manager
3 months ago
San Francisco, United States TaxBit Full timeCompany Founded in 2018 by CPAs, tax attorneys, and software developers, TaxBit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. TaxBit’s Software-as-a-Service (SaaS) platform streamlines and automates customers’ tax reporting and accounting activities for digital assets. Trusted by...
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Enterprise Customer Success Manager
2 months ago
San Francisco, United States Anthropic Limited Full timeAbout the role As an Enterprise Customer Success Manager, you will help Anthropic’s customers harness the transformative potential of LLMs to improve their products and services. Leveraging your passion for our technology, you will build trusted relationships with key customer contacts to ensure Anthropic solutions continue delivering value. You’ll be...
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Enterprise customer success manager
1 week ago
San Francisco, United States Writer Corporation Full timeAbout Writer Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, Mars, Salesforce, and Vanguard to transform the way they...
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Enterprise Customer Success Manager
1 month ago
San Francisco, California, United States TaxBit Full timeAbout the RoleAs a key member of our TaxBit team, you will play a critical role in driving customer success and growth. We are seeking an experienced Customer Success Manager to join our team and help us deliver exceptional results for our enterprise customers.Key ResponsibilitiesDevelop and execute customized customer success plans to drive retention,...
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Enterprise Customer Success Manager
1 month ago
San Francisco, United States EmergiTel Full timeJob Details As a member of my client's Customer Success team, you will be a trusted advisor for a portfolio of growing Enterprise and Core customers, supporting them at each stage of their lifecycle and ensuring they derive value from the platform and services. You'll be responsible for onboarding new customers, managing relationships with existing...
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Enterprise Customer Success Manager
2 months ago
San Francisco, United States Menlo Ventures Full timeAbout Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an...
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Customer Success Manager
7 days ago
San Francisco, United States Comulate Full timeAt Comulate , we’re building software that’s creating a radically more exciting future for insurance accounting teams. Our platform, which reinvents a decades-old manual accounting process, is the first step in our vision to transform the $7T insurance industry. Why you should consider joining In less than 18 months, we’ve gone from zero → millions...
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Head of Enterprise Customer Success
3 weeks ago
San Francisco, United States Perplexity AI Full timeJob DescriptionJob DescriptionPerplexity is looking for an experienced Head of Enterprise Customer Success to join our small but mighty Enterprise team. In this crucial role, as the first Enterprise Customer Success hire, you'll be responsible for both (1) designing the strategy, and (2) putting that strategy into practice through key client ownership....
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Senior Enterprise Customer Success Manager
1 month ago
San Francisco, California, United States Gong Full timeAbout the RoleAs a Senior Enterprise Customer Success Manager at Gong, you will be responsible for driving strategic plans and business transformation while delivering measurable business impact. You will be a trusted strategic advisor to revenue and operational leaders, effectively uncovering and driving towards board-level business outcomes and...
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Customer Success Manager
1 month ago
San Francisco, California, United States SupportFinity Full timeAbout the RoleAt SupportFinity, we're seeking a highly skilled Customer Success Manager to join our team. As a key partner in our post-sales efforts, you'll be responsible for building relationships with Security teams, establishing healthy feedback loops, and designing solutions to drive long-term growth with our customers.ResponsibilitiesMeet and exceed...
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Customer Success Manager II, Enterprise
1 month ago
San Francisco, California, United States Braze Full timeAbout BrazeBraze is a leading customer engagement platform that empowers brands to build lasting connections with their customers. Our platform enables marketers to collect and take action on any amount of data from any source, allowing them to creatively engage with customers in real-time across channels from one platform.Job SummaryWe are seeking an...
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Customer Success Manager
1 month ago
San Francisco, California, United States Klarity Intelligence, Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.You will play a key role in...
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Customer Success Manager
1 month ago
San Francisco, California, United States Convectivecapital Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Convectivecapital. As a key member of our customer-facing team, you will be responsible for ensuring the success of our enterprise customers by providing exceptional support, guidance, and strategic planning.Key ResponsibilitiesOwn and manage...
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Customer Success Manager
6 months ago
San Francisco, United States Klarity Full timeOverview Klarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase...
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Customer Success Manager
5 months ago
San Francisco, United States Klarity Intelligence, Inc Full timeOverview Klarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase...
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Enterprise Customer Success Strategist
4 weeks ago
San Francisco, United States Turing Labs Inc. Full timeOur Story! At Turing, we’re driven to build software that helps Consumer Packaged Goods (CPG) companies make products that are safer, smarter, and leaner. Our platform uses data, AI, and technology that enable CPG companies to develop best-quality innovative products 10x faster. Simply put, we are disrupting the 120-year process of developing...
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Customer Success Manager
4 months ago
San Francisco, United States MixRank Full time[Full Time] Customer Success Manager at MixRank (United States) Customer Success Manager MixRank United States Date Posted: 09 Dec, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Vacancies: 1 available Why work at MixRank MixRank is a data intelligence platform...
