Customer Success Manager
2 weeks ago
At Comulate , we’re building software that’s creating a radically more exciting future for insurance accounting teams. Our platform, which reinvents a decades-old manual accounting process, is the first step in our vision to transform the $7T insurance industry. Why you should consider joining In less than 18 months, we’ve gone from zero → millions of ARR , representing 95th+ percentile company growth across startups that make it this far. Strong product market fit revealed in users that describe the product as “ the best thing since sliced bread ” and "changing my life" . Our talented small & mighty ( We're continuing to take big, ambitious bets but able to do so responsibly with cash-flow positive operations and a committed customer-base signing multi-year contracts, providing the best of both worlds: outsized employee ownership and low company risk. Massive opportunity to further deploy AI into core workflows we serve today and in the future. About the role We’re hiring a Customer Success Manager - Enterprise onsite in SF to join our growing customer operations teams to maximize the success of our customers post-sale. What you’ll do Partner directly with customers throughout their post-sale journey, spanning implementation, onboarding/training, scaling, and growth, as their principal point-person at Comulate. Develop deep relationships with our champions, earning their trust as an advisor that is a product and solution-space expert. Be the voice of the customer within company walls, advocating for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive product enhancements. Partner with customers to quantify, share, and communicate the value of Comulate and stories of its impact within their organization. Who you are You have 4+ years of experience serving mid-market and enterprise companies in a B2B context across support, success, and implementations. You naturally create efficient & repeatable processes to build personal relationships with dozens of customers, while minimizing administrative overhead. You are curious and confront confusion by asking questions. You also have a track record of learning independently when faced with ambiguity. You are detail-oriented and use communication to build trust with the customers you serve and the team you work alongside to serve them. You have natural agency and are proactive in ensuring customers are successful. You consider the large universe of problems and opportunities and have strong intuition and reasoning skills to ensure you’re solving the right one at any given moment. Our team & philosophy We’re backed by Spark Capital (Natalie Sandman) and founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more. Our team hails from companies like Airbnb, Google, AWS, and LiveRamp. We're also fairly low-profile: we don't seek TechCrunch coverage or validation from peers; we instead focus that energy on delivering for customers and building a category-defining company. We’re hiring predominantly in San Francisco , as we believe in-person collaboration is strategically important for a company at our stage — both for velocity and company culture. Benefits Competitive base salary and generous equity. Generous medical, dental, and vision benefits. 401K plan enrollment. Flexible time-off policy. Lunch & dinner every day. Paid parental leave. Company outings and offsites. (and more benefits as we grow) Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. #J-18808-Ljbffr
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Customer Success Manager
7 days ago
San Francisco, United States AllSpice, Inc. Full timeRole opening: Customer Success Manager At AllSpice, we're building a first-of-its-kind workflow tool for hardware engineers and re-envisioning the future of hardware development and collaboration. By applying best-practice software design principles to the hardware industry, AllSpice is changing the way the hardware industry builds, develops and...
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Customer Success Manager
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San Francisco, United States Usepylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...
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San Francisco, United States Akia Full timeAkia is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do. By seamlessly integrating messaging and automation into existing workflows, Akia is the driving force behind relaxing vacations.As a Customer Success Manager, you’ll be in charge of delighting our...
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Manager, Customer Success
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San Francisco, United States Guidewheel Full timeGuidewheel is on a mission to empower all the world’s factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips onto any machine to turn its real-time...
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Customer Success Manager
2 weeks ago
San Francisco, United States Tbwa ChiatDay Inc Full timePostman is the world‘s leading collaboration platform for API development. Postman‘s features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 35 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best...
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Customer Success Manager
2 weeks ago
San Francisco, United States Tbwa ChiatDay Inc Full timePostman is the world‘s leading collaboration platform for API development. Postman‘s features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 35 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best...
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Manager, Customer Success Management
4 weeks ago
San Francisco, United States Sift Science Full timeAbout the Team: The Manager of Customer Success Management will be responsible for leading a team of Customer Success professionals to ensure our customers achieve their desired outcomes while using our products and services. This role requires a strategic thinker with strong leadership skills, a passion for customer satisfaction, and the ability to drive...
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Customer Success Manager
3 months ago
San Francisco, United States Replai Full timeReplai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers. You should be able...
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Customer Success Manager
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San Francisco, United States Base Full timeJoin Base and be part of Customer Marketing history! Customer Success Manager Base is a Customer Lifecycle Marketing platform, building the Customer-led Growth (CLG) category and ecosystem. Through journey tracking, automation, insights, and predictions our Customer Marketing platform helps companies refocus their efforts on their customer-base, and...
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Customer Success Manager
2 months ago
San Francisco, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
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Customer Success Manager
2 weeks ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, Anyscale, use Pylon to manage their customers across Slack, Microsoft Teams, Email, In-App Chat, and the many other places they might talk to them. As our first CSM, this is a unique opportunity to stand up the customer success function at...
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Customer Success Manager
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San Francisco, United States SuperAnnotate Full timeWe are looking for a Customer Success Manager based in San Francisco to manage relationships with our most important customers. You will be the first hire on the CSM team on the ground in the Bay Area. You will be working in the most exciting AI domain including large language models (LLM), computer vision (CV), and natural language processing...
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Customer Success Manager
4 months ago
San Francisco, United States Rattle Full timeCompany Overview Rattle is a B2B SaaS startup innovating on how revenue teams make their sales processes repeatable and scalable, leading to better rep productivity and improved win rates. We have an enviable customer list including companies like Twilio, Figma, and Intercom and have helped them achieve greater efficiency and sales team performance using our...
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Customer Success Manager
3 weeks ago
San Francisco, United States Checkr Full timeAbout Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that's fast, smooth, and safe. Checkr has over 100,000...
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Customer Success Manager
1 week ago
San Francisco, United States Tbwa ChiatDay Inc Full timeAbout Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...
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Customer Success Manager
3 weeks ago
San Francisco, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
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Manager, Customer Success Management
4 weeks ago
San Francisco, United States Sift Science Full timeAbout the Team: The Manager of Customer Success Management will be responsible for leading a team of Customer Success professionals to ensure our customers achieve their desired outcomes while using our products and services. This role requires a strategic thinker with strong leadership skills, a passion for customer satisfaction, and the ability to drive...
