Patient Access Specialist

3 weeks ago

Toledo, United States Ensemble Health Partners Full time
Thank you for considering a career at Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
  • Bonus Incentives
  • Paid Certifications
  • Tuition Reimbursement
  • Comprehensive Benefits
  • Career Advancement
***This position is an onsite role, and candidates must be able to work on-site at St-Anne Hospital in Toledo, OH***

The Patient Access Specialist is responsible for performing admission duties for all patients admitted for services at the hospital. They are responsible for fulfilling these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.

Job Responsibilities:
  • Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
  • Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
  • Patient Access staff will be held accountable for point of service goals as assigned.
  • Patient Access staff are responsible for pre-registration of patient accounts before patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
  • The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian and obtains necessary signatures and the witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
  • Reviews eligibility responses in the insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into the system to support (POS) Point of Service Collections and billing processes to assist with a clean claim rate.
  • Responsible for accurately screening medical necessity using the Advance Beneficiary Notice (ABN) software to inform Medicare patients of potential non-payment of tests by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.
  • Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurately, and on time to meet audit standards and provides statistical data to Patient Access leadership.
Required Qualifications
  • High School Diploma/GED Required
  • CRCR Certification (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)
Experience We Love:

1+ years of customer service experience

Join an award-winning company

Three-time winner of "Best in KLAS" 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards
  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
  • Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
  • Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
  • Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
  • Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.


Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

EEOC - Know Your Rights
FMLA Rights - English

La FMLA Espaol

  • Patient Access Specialist

    2 months ago

    Toledo, United States Bon Secours Mercy Health Full time

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and...

  • Patient Access Specialist

    1 month ago

    Toledo, United States Harbor, Inc. Full time

    Job DescriptionJob DescriptionHarbor is currently seeking a full-time Patient Access Specialist to assist, engage, and screen potential and on-going clients to determine appropriate services while executing exceptional customer service skills Assess the need for Crisis Intervention, and schedule appointments appropriately on computerized schedule.Position is...

  • Patient Access Specialist

    2 weeks ago

    Toledo, United States Ensemble Health Partners Full time

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the...

  • Patient Access Coordinator

    2 weeks ago

    Toledo, Ohio, United States Mercy Health Full time

    About the Role:The Patient Access Specialist is a vital member of our team at Mercy Health, providing exceptional service to our patients and the community. As the first point of contact, this role ensures patient safety and identity protection, while also processing patient registration, verifying demographics, and updating medical records accurately and...

  • Vascular Access Nurse

    3 months ago

    Toledo, United States Dynamic Access LLC Full time

    Job DescriptionJob Description PICC RN - Toledo, Ohio PRN/As Needed Are you a Vascular Access Nurse (PICC RN) looking for extra work?Dynamic Access is seeking highly skilled and dedicated individuals to join our team as Vascular Access RN (PICC Nurses) located in the Toledo, Ohio area. As a Dynamic Access Vascular Access Specialist RN, you will have the...

  • Vascular Access Nurse

    4 months ago

    Toledo, United States Dynamic Access LLC Full time

    Job DescriptionJob Description PICC RN - Toledo, Ohio PRN/As Needed Are you a Vascular Access Nurse (PICC RN) looking for extra work?Dynamic Access is seeking highly skilled and dedicated individuals to join our team as Vascular Access RN (PICC Nurses) located in the Toledo, Ohio area. As a Dynamic Access Vascular Access Specialist RN, you will have the...

  • Patient Access Specialist

    3 months ago

    Toledo, United States Mercy Health Full time

    Thank you for considering a career at Mercy Health The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and...

  • Patient Access Coordinator

    2 weeks ago

    Toledo, Ohio, United States Bon Secours Mercy Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Coordinator to join our team at Bon Secours Mercy Health. As a Patient Access Coordinator, you will play a critical role in delivering exceptional service to our patients and the community.Key ResponsibilitiesProvide top-notch customer service to patients, medical staff, and the...

  • Patient Access Specialist

    1 week ago

    Toledo, United States Bon Secours Mercy Health Full time

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and...

  • Patient Financial Advocate

    1 week ago

    Toledo, United States ProMedica Full time

    Job Title Patient Financial Advocate - Patient Access - Full Time Category Accounting and Finance Organizational Unit ProMedica -> ProMedica System -> Patient Access (8970) Location Toledo, OH 43606 US (Primary) Job Description The Patient Financial Advocate (PFA) is responsible for establishing and maintaining a relationship with patients while ensuring...

  • Patient Accounts Specialist

    2 weeks ago

    Toledo, Ohio, United States University of Toledo Physicians Full time

    University of Toledo Physicians' Job OpeningUniversity of Toledo Physicians is committed to improving healthcare through outstanding patient service and medical innovation. Our dedicated team of over 200 healthcare professionals leads the way in clinical care, education, and research, offering a comprehensive array of medical services ranging from primary...

  • Clinical Pharmacist Specialist

    1 week ago

    Toledo, Ohio, United States Bon Secours Mercy Health Full time

    Job SummaryThis role delivers patient care utilizing the nursing process through data collection and assessment, identifies and determines the priority of patient's problems/needs, and evaluates the process and outcome of nursing care.The Clinical Pharmacy Specialist participates in clinical programs and initiatives >90% of the time with a consistency in...

  • Client Access Coordinator

    2 weeks ago

    Toledo, Ohio, United States Harbor, Inc. Full time

    Position OverviewHarbor, Inc. is actively looking for a dedicated Patient Access Specialist to provide exceptional support and engagement for potential and existing clients. This role involves assessing client needs and scheduling appointments while ensuring top-notch customer service.Position Type: Full-time, 40 hours per week.Qualifications:An Associate's...

  • Healthcare Access Coordinator

    2 weeks ago

    Toledo, Ohio, United States Harbor, Inc. Full time

    Position OverviewHarbor, Inc. is actively seeking a dedicated Patient Access Specialist to provide exceptional support and engagement for potential and existing clients. This role is essential in assessing client needs and ensuring they receive the appropriate services while maintaining high standards of customer service.Position Type: Full-time, 40 hours...

  • Travel Sonographer

    4 days ago

    Toledo, Ohio, United States Access Health Care Physicians LLC Full time

    Job SummaryAccess Health Care Physicians LLC is seeking a skilled Travel Sonographer to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating and maintaining medical imaging equipment, preparing patients for exams, and producing high-quality images for diagnostic purposes.Key ResponsibilitiesOperate and maintain medical...

  • Healthcare Access Coordinator

    2 weeks ago

    Toledo, Ohio, United States Harbor, Inc. Full time

    Job OverviewHarbor, Inc. is actively looking for a dedicated Patient Access Specialist to provide support, engage with, and assess potential and existing clients to identify suitable services while demonstrating outstanding customer service abilities. This role involves evaluating the necessity for Crisis Intervention and effectively scheduling appointments...

  • Travel Nurse RN

    4 days ago

    Toledo, Ohio, United States Access Healthcare Full time

    Job Title: Travel Nurse RN - Progressive Care UnitJob Summary:Access Healthcare is seeking a skilled Travel Nurse RN to join our team in a Progressive Care Unit (PCU) setting. As a Travel Nurse RN, you will provide high-quality patient care and work collaboratively with our team to deliver exceptional patient outcomes.Job Responsibilities:Provide direct...

  • Travel Nurse RN Position

    5 days ago

    Toledo, Ohio, United States Access Healthcare Full time

    Job Title: Travel Nurse RN PositionJob Summary:Access Healthcare is seeking a skilled travel nurse RN to fill a position in a Progressive Care Unit. The ideal candidate will have experience working in a PCU setting and be able to provide high-quality patient care.Job Responsibilities:Provide direct patient care to patients in a Progressive Care UnitAssess...

  • Travel Respiratory Therapist Position

    1 day ago

    Toledo, Ohio, United States Access Healthcare Full time

    Job OverviewAccess Healthcare is seeking a skilled Registered Respiratory Therapist to fill a travel position in a dynamic healthcare setting.Key ResponsibilitiesProvide high-quality respiratory care to patients, including assessment, diagnosis, and treatment of respiratory disorders.Collaborate with healthcare teams to develop and implement effective...

  • Travel Respiratory Therapist Position

    1 day ago

    Toledo, Ohio, United States Access Healthcare Full time

    Job Title: Travel Registered Respiratory TherapistJob Type: Travel HealthcareLocation: NationwideJob Description:Access Healthcare is seeking a skilled Registered Respiratory Therapist to fill a travel position. As a travel respiratory therapist, you will have the opportunity to work in various healthcare settings and gain valuable...