Current jobs related to Patient Financial Advocate - Toledo - ProMedica

  • Patient Health Advocate

    1 month ago

    Toledo, Ohio, United States Zepf Full time

    Job OverviewDescription:Zepf Center is a leading provider of behavioral health and substance use disorder services in Northwest Ohio. We are seeking a Full-Time Case Manager (Health Navigator) to provide direct services to help individuals achieve better health and wellness. The successful candidate will advocate for consumers to obtain healthcare and other...

  • Patient Health Advocate

    4 weeks ago

    Toledo, Ohio, United States Zepf Full time

    Zepf Center, a leading provider of behavioral health and substance use disorder services in Northwest Ohio, is seeking a Full-Time Case Manager (Health Navigator) for its Grant Team. The Case Manager (Health Navigator) provides direct services to help achieve better health and wellness, advocating for consumers to obtain healthcare and other treatment...

  • Medicaid Eligibility Advocate

    1 week ago

    Toledo, Toledo, United States UC Health Full time

    Medicaid Eligibility Advocate RoleWe are seeking a dedicated Medicaid Eligibility Advocate to join our team at UC Health. As a key member of our healthcare team, this individual will act as a patient advocate to secure sponsorship for uninsured/underinsured patients. Our advocate will focus mainly on inpatient and high-dollar outpatient accounts most likely...

  • Patient Health Advocate

    4 weeks ago

    Toledo, Ohio, United States Zepf Full time

    Zepf Center is a leading provider of behavioral health and substance use disorder services in Northwest Ohio. We are seeking a Full-Time Case Manager (Health Navigator) to provide direct services to help achieve better health and wellness. The Case Manager (Health Navigator) will advocate for consumers to obtain healthcare and other treatment services,...

  • Patient Health Navigator

    1 month ago

    Toledo, Ohio, United States Zepf Full time

    Job Title: Patient Health NavigatorZepf Center is a leading provider of behavioral health and substance use disorder services in Northwest Ohio. We are seeking a skilled Patient Health Navigator to join our team.Job Summary:The Patient Health Navigator will provide direct services to help patients achieve better health and wellness. This includes advocating...

  • Patient Health Navigator

    3 weeks ago

    Toledo, United States Zepf Full time

    Description: Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and...

  • Patient Health Navigator

    4 weeks ago

    Toledo, United States Zepf Full time

    Job DescriptionJob DescriptionDescription:Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well...

  • Patient Health Coordinator

    4 weeks ago

    Toledo, Ohio, United States Zepf Full time

    At Zepf Center, we are seeking a dedicated Full-Time Case Manager (Health Navigator) to join our Grant Team. This role is responsible for providing direct services to help individuals achieve better health and wellness.The Case Manager (Health Navigator) will advocate for consumers to obtain healthcare and other treatment services, ensuring their needs are...

  • Patient Health Coordinator

    4 weeks ago

    Toledo, Ohio, United States Zepf Full time

    Job SummaryZepf Center is a leading provider of behavioral health and substance use disorder services in Northwest Ohio. We are seeking a Full-Time Case Manager (Health Navigator) to provide direct services to help achieve better health and wellness.The ideal candidate will advocate for consumers to obtain healthcare and other treatment services, provide a...

  • Patient Health Navigator

    4 weeks ago

    toledo, United States Zepf Full time

    br>Description:Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and...

  • Patient Services Representative

    4 weeks ago

    Toledo, United States Midwest Vision Partners Full time

    Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow...

  • Patient Access Specialist

    4 weeks ago

    Toledo, United States Ensemble Health Partners Full time

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the...

  • Patient Access Representative

    4 weeks ago

    Toledo, Ohio, United States Ensemble Health Partners Full time

    Job Summary:Ensemble Health Partners is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for performing admission duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity/compliance checks, providing proper...

  • Psychiatric Nurse Practitioner

    4 weeks ago

    Toledo, Ohio, United States National Youth Advocate Program Full time

    Job DetailsJob Location: Toledo, OHEducation Level: Graduate DegreeJob Category: Nonprofit - Social ServicesDescriptionPsychiatric Nurse Practitioner; ContractRegion:Toledo and LimaNational Youth Advocate Program is seeking an experienced Psychiatric Nurse Practitioner to provide medical services to our clients, including performing physical assessments and...

  • Patient Services Representative

    4 weeks ago

    Toledo, United States Midwest Vision Partners Full time

    Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow...

  • Patient Registration Specialist

    2 months ago

    Toledo, United States ProMedica Full time

    Job TitlePatient Registration Specialist - Admitting Office - Per Diem - VariableCategoryPatient RegistrationOrganizational UnitProMedica -> ProMedica Toledo Hospital (TH) -> The Toledo Hospital -> Admitting Office (8750)LocationToledo, OH 43606 US (Primary)Job DescriptionRegisters/pre-registers patients to receive medical services in clinic, laboratory,...

  • Patient Access Specialist

    5 months ago

    Toledo, United States Mercy Health Full time

    Thank you for considering a career at Mercy Health The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and...

  • Patient & Community Clinical Educator - (PaCE) - ILD - Michigan South

    6 days ago

    Toledo, United States Boehringer Ingelheim Full time

    Description As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize...

  • Patient Registration Specialist

    4 weeks ago

    Toledo, United States ProMedica Full time

    Job Title Patient Registration Specialist - Admitting Office - Per Diem - Variable Category Patient Registration Organizational Unit ProMedica -> ProMedica Toledo Hospital (TH) -> The Toledo Hospital -> Admitting Office (8750) Location Toledo, OH 43606 US (Primary) Job Description Registers/pre-registers patients to receive medical services in clinic,...

  • Patient Access Specialist

    4 weeks ago

    Toledo, United States Ensemble Health Partners Full time

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the...

Patient Financial Advocate

3 months ago

Toledo, United States ProMedica Full time

Job Title

Patient Financial Advocate - Patient Access - Full Time

Category

Accounting and Finance

Organizational Unit

ProMedica -> ProMedica System -> Patient Access (8970)

Location

Toledo, OH 43606 US (Primary)

Job Description

The Patient Financial Advocate (PFA) is responsible for establishing and maintaining a relationship with patients while ensuring that patients who receive services from ProMedica have been properly screened for financial responsibility and are made aware of available avenues for financial assistance and payer sources such as Medicaid & Cobra. The PFA continually supports patients in understanding their financial responsibility, managing patients' expectations while assisting in establishing payment arrangements, managing referrals for specific patients so authorized services are received, and providing the basis for maximum reimbursement. The PFA is responsible for thorough documentation and account notes, including coordination with other staff who refer patients as well as patients who request financial counseling.

The position is largely patient facing in areas of registration or at bedside, so a substantial focus on customer service is necessary. Contact may also be made with the patient via telephone. The PFA will be bed-side offering in-person financial counseling and education to patients. The PFA ensures proper follow up, documentation, and adherence to ProMedica's policies and procedures. Given the potentially sensitive nature of these conversations, the PFA needs to prioritize patient experience and patient communication. The PFA must promote an attitude of professionalism at all times and demonstrate model behavior that embodies and reinforces ProMedica's values and mission to improve the health and well-being of the community.

Scope and Complexity:

The PFA may be responsible for monitoring and controlling daily collection operations to ensure the provision of best practice, customer-focused and cost effective patient financial services for the organization. The PFA may also be responsible for screening patients for eligibility for financial assistance, Medicaid, insurance, COBRA, or any other payer source. Information generally used when solving problems and making decisions in this position can be incomplete, requiring the PFA to research and gather information.

Decisions made by the PFA impact the entire hospital financial operation. Work is guided by defined policies and guidelines, and established practices and plans are subject to strategic guidance and evaluation from senior management. The PFA demonstrates knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs.

Job Requirements

Education: Associate degree in health or business-related field. Additional experience may substitute for degree.

Skills:

  • Broad knowledge of government assistance programs, guidelines and application procedures necessary.
  • Must have one to two years of progressively more responsible experience in a hospital registration, billing, and payment processing environment in order to be familiar with internal policies and external third party payer policies and procedures.
  • Knowledge of self-pay collections, medical terminology, and a complete understanding of insurance is required.
  • Must be able to work independently with little direct supervision.
  • Must possess high degree of professionalism, in addition to interpersonal, customer service and communication skills, both verbally and in writing, including knowledge of basic grammar, spelling & punctuation.
  • Requires basic math, data entry, 10-key, and keyboarding skills. Ability to type a minimum of 30 words per minute is desired.
  • Must be highly organized, detail-oriented, and a self-starter. Requires excellent time management skills, as well as the ability to maintain confidentiality standards.
  • Must be able to demonstrate interviewing and investigation techniques. Creativity, initiative, independent thinking, critical thinking, and problem solving skills are strongly preferred.
  • Must be able to handle multiple tasks simultaneously.
  • Requires the ability to read, write and speak effectively in English.
  • Insurance verification and Medicaid eligibility experience highly desirable.


Years of Experience: Must have 1-2 years of progressively more responsible experience in a hospital registration, billing, and payment-processing environment in order to be familiar with internal policies and external third-party payer policies and procedures.

WORKING CONDITIONS

Physical Demands: Must have physical ability to move from one office/work area to another, frequently lifting binders, boxes, files, etc., normally up to 20 lbs., occasionally lifting heavier boxes of supplies or files, etc. Work will frequently require rounding on patient rooms (i.e., walking, standing, sitting, and kneeling). Must be able to sit and/or stand for extended periods.

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply

Employee Exemption Type

Non-Exempt

Job Type

Full Time

Budgeted Hours / Pay Period

80

Shift Type

Days

Shift Hours

8 hours

Weekends

On-call Requirements

Additional Schedule Details

8-430p every other weekend