Senior Sales and Customer Support Manager

2 months ago


Des Plaines, Illinois, United States Culligan International Full time
Job Overview

Position Title: Senior Manager, Direct To Consumer Sales & Customer Support

Department: Consumer Products Division, Culligan International

Work Arrangement: Remote (USA based, US work rights required)

Role Summary: The Senior Manager of DTC Sales & Customer Support will spearhead the sales and customer support divisions to meet sales objectives, guarantee outstanding customer service, and propel overall expansion for Culligan International. This position demands a strategic leader with a solid history in DTC sales, customer support, and team management.

Key Responsibilities:

  • Formulate and implement sales strategies to meet and surpass revenue goals.
  • Guide and oversee the sales and customer support teams, nurturing a culture of high performance.
  • Examine sales analytics and customer insights to pinpoint trends and areas for enhancement.
  • Establish and manage a training program to align and develop the sales team.
  • Collaborate with marketing to create and execute promotional campaigns and initiatives.
  • Ensure that exceptional customer service standards are consistently achieved.
  • Supervise the creation and execution of customer support systems and processes.
  • Track key performance indicators (KPIs) and provide reports on sales and customer support outcomes.
  • Lead continuous improvement efforts to boost customer satisfaction and loyalty.
  • Mentor and develop team members to reach their full potential.
  • Stay informed about technological advancements and industry trends to maintain competitiveness.

Required Qualifications:

  • Bachelor's degree in business, marketing, or a related discipline.
  • A minimum of 7 years of experience in DTC sales and customer support, including at least 3 years in a leadership capacity.
  • Demonstrated success in achieving sales goals and fostering growth in a DTC setting.
  • Strong leadership capabilities.
  • Exceptional communication and interpersonal skills.
  • Proficient in CRM and customer support software.
  • Analytical mindset with the ability to interpret sales data and metrics effectively.
  • Strong problem-solving abilities and meticulous attention to detail.
  • A genuine passion for customer service and a customer-focused approach.

About Culligan International: As a global leader in water solutions, we provide high-quality water filtration products for residential, commercial, and industrial clients. Our mission is to enhance water quality across all facets of consumers' lives.

Consumer Products Division Mission: To establish ourselves as the global frontrunner in water transformation systems by developing world-class, consumer-focused brands that enhance product penetration and generate recurring revenue through proprietary consumables and omni-channel experiences tailored to consumer preferences.

Compensation & Benefits: We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, life insurance, 401(k) with matching, parental leave, unlimited PTO, and additional voluntary benefits.



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