Current jobs related to Reservations Agent - Miami - DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR

  • Reservations Agent

    4 weeks ago

    Miami, United States Mr C Coconut Grove Full time

    Reservations Agent Job DescriptionWe are seeking a highly organized and detail-oriented Reservations Agent to join our team at Mr. C Coconut Grove. As a Reservations Agent, you will be responsible for ensuring that reservation hotlines are attended to at all times to meet daily business needs. You will also be responsible for creating, updating, and...

  • Reservations Agent

    5 months ago

    Miami Beach, United States Shelborne South Beach Full time

    ** Reservations Agent** Location * Summary * Description * Skills Summary **Reservations Agent** Salary $14 / Hour Schedule Full Time Experience Minimum 1 year of experience Location Category Hotel **Reservations Agent** Description As a Reservation Agent you will ensure outstanding customer service, to potential and past hotel guests. The main...

  • Reservations Agent

    2 weeks ago

    Miami Beach, Florida, United States Eden Roc Miami Beach Full time

    Job Title: Reservations AgentWe are seeking a highly skilled and customer-focused Reservations Agent to join our dynamic team at Eden Roc Miami Beach. As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us.Key Responsibilities:Respond to guest inquiries and resolve issues...

  • Reservations & Communications Agent

    2 weeks ago

    Miami, United States Four Seasons Full time

    Four Seasons - 1435 Brickell Avenue [Front Desk Agent / Night Auditor] As a Reservations & Communications Agent at Four Seasons, you'll: Assist guests with booking reservations and inquiries; Maintain accurate records of guest information and preferences; Coordinate with other departments to ensure seamless communication; Provide exceptional customer service...

  • Reservation Agent

    6 months ago

    Miami, United States Trump National Doral, Miami Full time

    Processes reservations in a timely manner following Trump National Doral and Spa standards. Answers reservations inquiries in a friendly and courteous manner, for package reservations, tee times and spa appointments. EXAMPLES OF DUTIES:ESSENTIAL FUNC Reservation Agent, Agent, Reservations, Reservation, Retail, Hotel

  • Reservations Agent

    2 weeks ago

    Miami, United States Pullman Miami Airport Full time

    About UsAt Pullman Miami Airport, we prioritize our employees' growth and well-being. Our company culture emphasizes diversity, development, and inclusivity, fostering a supportive work environment that encourages collaboration and success. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as...

  • Reservations Agent

    3 days ago

    Miami, FL , USA, United States IHG Full time

    About UsWe are the world's largest family of luxury hotels, and we take great pride in being genuine ambassadors of the InterContinental brand. Our passion for luxury travel spans cultures and customs, and we strive to create warm and sophisticated experiences for those seeking a richer perspective on the world.Job SummaryWe are seeking a highly skilled and...

  • Reservations & Communications Agent

    2 weeks ago

    Miami, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Reservations, Communications, Agent, Reservation, Communication, Hotel, Retail

  • Reservation Agent

    4 weeks ago

    Miami, United States Pullman Miami Airport Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Reservations Agent

    4 weeks ago

    Miami, FL , USA, United States Double Tree Full time

    Job Summary:We are seeking a highly skilled and organized Reservations Agent to join our team at DoubleTree by Hilton. As a key member of our Front Desk team, you will be responsible for maximizing revenue and guest satisfaction by effectively managing room inventory, processing reservations, and providing exceptional customer service.Key...

  • Reservations Agent

    4 months ago

    Miami, United States Mr C Coconut Grove Full time

    Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a Reservations Agent. This position...

  • Reservation Coordinator

    2 weeks ago

    Miami, United States Trump National Doral, Miami Full time

    Job SummaryWe are seeking a highly organized and customer-focused Reservation Agent to join our team at Trump National Doral, Miami. As a key member of our reservations team, you will be responsible for processing reservations in a timely and efficient manner, ensuring that all guests receive exceptional service and a memorable experience.Key...

  • Reservations Agent

    4 months ago

    Miami, United States Trump Hotels Full time

    Location: **Trump National Doral - Miami** We will pay you $13.00 per hour and offer you an opportunity to earn up to an additional $12,000 annually in Upsell commission. We will also offer you a competitive benefits package which includes healthcare plans, dental, vision, company paid Short -Term and Long-Term disability, life insurance, a matching 4.5%...

  • Reservations Agent

    1 day ago

    Miami, FL , USA, United States IHG Full time

    About UsAs a global leader in luxury hospitality, InterContinental Hotels & Resorts is dedicated to providing exceptional guest experiences. Our team of professionals is passionate about delivering warm and sophisticated service to travelers from around the world.Our CultureWe value diversity, inclusivity, and respect for all individuals. Our team members...

  • Reservation Coordinator

    4 weeks ago

    Miami, United States Trump National Doral, Miami Full time

    Job SummaryWe are seeking a highly organized and customer-focused Reservation Agent to join our team at Trump National Doral, Miami. As a key member of our front desk team, you will be responsible for processing reservations in a timely and efficient manner, ensuring that our guests receive exceptional service and a memorable experience.Key...

  • Reservations Coordinator

    2 weeks ago

    Miami Beach, Florida, United States Think Hospitality Full time

    Job Title: Reservations AgentAt Think Hospitality, we are seeking a highly skilled and customer-focused Reservations Agent to join our team.Job Summary:The Reservations Agent will be responsible for handling guest reservations, inquiries, and requests in a timely and efficient manner. This role requires excellent communication and interpersonal skills, as...

  • Reservations Coordinator

    1 month ago

    Miami Beach, Florida, United States Betsy Hospitality Management, LLC Full time

    Job Title: Reservations AgentJob Summary:We are seeking a skilled Reservations Agent to join our team at The Betsy, a premier independent boutique hotel in South Beach. As a Reservations Agent, you will be responsible for assisting potential guests during the booking process, providing exceptional customer service, and ensuring a seamless guest...

  • Reservations Coordinator

    4 weeks ago

    Miami Beach, Florida, United States Betsy Hospitality Management, LLC Full time

    Job Title: Reservations AgentJob Summary:We are seeking a highly skilled and customer-focused Reservations Agent to join our team at The Betsy, a premier independent boutique hotel in South Beach. As a Reservations Agent, you will be responsible for assisting potential guests during the booking process, providing exceptional service, and ensuring a seamless...

  • Reservations Coordinator

    4 weeks ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Job Title: Reservations AgentAt Shelborne South Beach, we are seeking a highly skilled and customer-focused Reservations Agent to join our team. As a key member of our reservations team, you will be responsible for ensuring outstanding customer service to potential and past hotel guests.Key Responsibilities:Provide exceptional customer service to guests,...

  • Reservations Coordinator

    1 month ago

    Miami, Florida, United States Mr C Coconut Grove Full time

    Job SummaryWe are seeking a highly skilled and organized Reservations Agent to join our team at Mr. C Coconut Grove. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences through efficient reservation management and exceptional customer service.Key ResponsibilitiesManage reservation hotlines and respond to...

Reservations Agent

3 months ago

Miami, United States DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR Full time
DEPARTMENT: Sales / Guest Services

REPORTS TO: Revenue Manager

STATUS: Non-exempt

Job Summary

The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to AFP Management standards.

Qualifications & Standards

Education & Experience:
  • High School diploma or equivalent required.
  • Experience in a hotel or a related field preferred.
  • College course work in related field helpful.
Physical requirements:
  • Flexible and long hours sometimes required.
  • Sedentary work -Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Mental requirements:
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must routinely meet deadlines.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to multi task.
DUTIES & FUNCTIONS

Essential:
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag when working.
  • Comply at all times with AFP Management standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Employees must at all times be attentive friendly, helpful, and courteous to guests, managers and fellow employees.
  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
  • Ability to answer guest inquiries about hotel services, facilities and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
  • Up sell rooms when possible.
  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Continually update Central Reservations on rates and availability.
  • Maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, packages and discounts.
  • Compile and input all necessary information for the required Rooms Forecast meetings.
  • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
  • Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue. Complete forecasts as required by management.
  • Monitor daily sales activity and alert Guest Services Manager of sold out nights. group ceiling status and possible problem situations.
  • Post no-show revenue daily.
  • Process travel agent checks.
  • Be able to perform all duties of Front Desk Agent and assist at front desk as needed.


We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.