Reservation Agent

2 weeks ago

Miami, United States Pullman Miami Airport Full time

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:
At the Pullman Miami Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pullman Miami Airport can mean for you

Overview:

We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their Wanderlust experience

If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

  • You will help guests discover and book their Wanderlust experience
  • You will answer calls and greet people from all over the world in a friendly and welcoming manner
  • Make guest reservations for all resort accommodations
  • Ensure accuracy of reservation, recognize guests needs and requests, and properly communicate requests to appropriate departments.
  • Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resorts revenue capabilities.
  • Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
  • Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
  • Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
  • Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
  • Maintains a strong familiarity the Resort and surrounding area.
  • Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
  • Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guests satisfaction.
  • Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
  • Interacts with resort staff in a polite and respectful manner.
  • Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests needs and help them make an informed decision.
  • Other duties as assigned.

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