Reservations Agent

4 days ago


Miami FL USA, United States IHG Full time
About Us

We are the world's largest family of luxury hotels, and we take great pride in being genuine ambassadors of the InterContinental brand. Our passion for luxury travel spans cultures and customs, and we strive to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team. As a Reservations Agent, you will be responsible for providing prompt, courteous, and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts.

Key Responsibilities
  • Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel's reservations system.
  • Process cancellations, revisions, and information updates on changes; process guest reservation requests for other hotels within the reservations system.
  • Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.
  • Stay abreast of current rates, rate changes, and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Requirements
  • Basic reading, writing, and math skills and six months experience as a reservationist or front desk agent. High school or equivalent preferred. Must speak fluent English. Other languages preferred.
  • Ability to perform the following: speak and listen usually while sitting, use a keyboard to type in reservation information.
What We Offer

In return, we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability, and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

We are an equal opportunity employer and welcome applications from all qualified candidates. We are proud to be an equal opportunity employer and believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.


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