Reservations Agent
3 days ago
About Us
As a global leader in luxury hospitality, InterContinental Hotels & Resorts is dedicated to providing exceptional guest experiences. Our team of professionals is passionate about delivering warm and sophisticated service to travelers from around the world.
Our Culture
We value diversity, inclusivity, and respect for all individuals. Our team members are empowered to make a difference and take ownership of their work. We believe in fostering a culture of continuous learning and growth, where everyone has the opportunity to develop their skills and advance their careers.
The Role
We are seeking a highly skilled and customer-focused Reservations Agent to join our team. As a Reservations Agent, you will be responsible for handling guest room reservations, changes, and cancellations in a prompt, courteous, and efficient manner. You will also provide information on hotel services, local attractions, and travel directions to guests.
Key Responsibilities
• Book guest reservations for individuals and groups using our reservations system
• Process cancellations, revisions, and information updates on changes
• Provide accurate information about the city and surrounding attractions to guests
• Stay abreast of current rates, rate changes, and promotions
• Assist in rooms forecasting and complete daily logs according to established procedures
Requirements
• Basic reading, writing, and math skills
• Six months experience as a reservationist or front desk agent
• High school or equivalent preferred
• Must speak fluent English; other languages preferred
What We Offer
We offer a competitive financial and benefits package, including healthcare support, dental, vision, disability, and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available, as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
Equal Opportunity Employer
InterContinental Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone has the opportunity to succeed and grow.
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