Reservation Coordinator

2 weeks ago


Miami, United States Trump National Doral, Miami Full time
Job Summary

We are seeking a highly organized and customer-focused Reservation Agent to join our team at Trump National Doral, Miami. As a key member of our front desk team, you will be responsible for processing reservations in a timely and efficient manner, ensuring that our guests receive exceptional service and a memorable experience.

Key Responsibilities
  • Process reservations for hotel rooms, packages, and tee times in accordance with Trump National Doral and Spa standards
  • Respond to guest inquiries in a friendly and courteous manner, providing accurate information and resolving any issues that may arise
  • Work collaboratively with other departments to ensure seamless guest experiences
  • Maintain accurate records and reports, including reservation data and guest feedback
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Basic computer skills, including proficiency in reservation software and other relevant systems


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