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Client Support Administrator

2 months ago

Andover, United States Outdoor Lighting Perspectives Full time
JOB SUMMARY

An Outdoor Lighting Perspectives Client Support Administrator will primarily responsible for providing effective customer service for all internal and external Outdoor Lighting Perspectives customers by utilizing excellent, in-depth knowledge of company selling process, products and programs.

ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provide administrative support in lead generation, customer loyalty, accounting, daily office procedures, etc.
  • Provide the essential first contact for our future customers (qualifying, organizing, and implementing our sales and service process)
  • Answer all incoming sales, service, and vendor phone calls
  • Coordinate the installation and service department
  • Maintain databases such as Contact Management System, Access, etc.
  • Manage customer mailings
  • Manage calendar of events
  • Responsible for incoming mail
  • Update and manage various reports and programs (sales, phone, loyalty, etc.)
  • Provide backup phone support for our other brands (Mosquito Squad and Conserva Irrigation)
ESSENTIAL SKILLS & ATTRIBUTES
  • Ability to organize and manage multiple priorities in a timely fashion
  • Exposure to customized Customer Relationship Manager (CRM) systems
  • Excellent interpersonal and communication skills
  • Proficiency in Microsoft Word, Excel, and Powerpoint
  • Outstanding organizational skills
  • Problem solver
  • Systematic in their approach
EDUCATION, TRAINING, EXPERIENCE
  • High school diploma or GED
  • Ideal candidate should have varied computer experience
  • Prior call center experience preferred


Outdoor Lighting Perspectives is an equal opportunity employer and supports a drug-free workplace.

Compensation: $16.00 - $19.00 per hour

Since 1995, Outdoor Lighting Perspectives has been delivering beautiful outdoor lighting displays for homes, businesses, hospitality buildings, and countless other properties. We have installed over 150,000 displays and understand what it takes to do outdoor lighting the right way. No other company offers more experience than us, so when you trust our designers for your outdoor lighting project, you can count on a flawless result that you'll fall in love with every time the sun goes down.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Outdoor Lighting Perspectives Corporate.