Client Support Specialist
1 week ago
Healthcare Customer Care Representative
Location: Remote Position: Customer Support Salary Details: Competitive
About The Role
We are currently seeking dedicated individuals for permanent and fixed-term roles within our customer support teams.
If you possess the qualities we are looking for, we would be eager to hear from you.
At Simplyhealth, we are committed to providing exceptional customer service. Our Customer Support department is integral to our mission of enhancing everyday health for our clients. As a Healthcare Customer Care Representative, you will play a vital role in addressing customer inquiries regarding our health plans through various communication channels, ensuring they receive outstanding service.
Your Responsibilities Will Include:
- Engaging with clients and healthcare professionals through email, phone, and web chat to guarantee a positive and helpful experience with their health cash plan inquiries.
- Delivering accurate, complete, and timely information to customers.
- Taking full responsibility for customer inquiries and ensuring they are resolved successfully.
- Meeting established productivity standards, including call availability and precise processing of customer requests to achieve first-contact resolution.
- Participating in a comprehensive training program designed to equip you with the skills necessary for success.
Work Environment
This position will primarily be home-based, aligning with our flexible working model. However, you may be required to attend periodic meetings at our headquarters as necessary.
About You
To excel in this role, you should possess:
- Prior experience in customer service, particularly over the phone.
- The ability to maintain a consistently positive customer experience, even in challenging situations.
- Basic proficiency in Microsoft Office applications.
- Experience in data entry with a focus on accuracy.
- Excellent verbal and written communication skills.
- A proven track record of exceeding customer expectations.
In Return
Along with a competitive salary, you will receive:
- 36 days of annual leave (including 8 public holidays) with the option to buy or sell an additional 5 days.
- A discretionary group annual bonus of up to 5% of your salary.
- A pension scheme with contributions from both the company and yourself.
- A flexible spending allowance of £500 for various benefits, including shopping vouchers and fitness-related expenses.
- Access to a free Simplyhealth Cash Plan or Dental Plan.
Your Recruitment Journey
At Simplyhealth, we are dedicated to ensuring a fair and inclusive recruitment process. We utilize various assessment techniques to identify the best candidates, which may include:
- Pre-recorded video interviews
- Verbal and numerical aptitude assessments
- Competency-based interviews
- Role-playing scenarios
- Presentations
- Working styles questionnaires
If selected, we will reach out to share the good news of your offer and welcome you to Simplyhealth, followed by details regarding your conditional employment offer, which will be subject to pre-employment checks.
For any inquiries, please reach out to our Talent Acquisition Team.
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