We have other current jobs related to this field that you can find below
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Senior Customer Success Manager
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Enterprise Customer Success Manager
2 months ago
Job Description
About the Role
As an Enterprise Customer Success Manager, you’ll be a trusted advisor to our largest and most strategic customers in the post-acute space to increase the value our solution delivers to their organization. By building exceptional relationships with each customer that you manage, you'll deliver value at all stages of the customer journey to drive mutual success and growth. If you're a proactive customer champion - passionate about solving problems, connecting customer value to growth, and advising customers - you'll bring tremendous value to our customers and company
What You’ll Do
Function as the voice of the customer and provide internal feedback on how Procurement Partners can better serve customers
Expertly navigate customer stakeholders and execute Executive Business Reviews, status calls, mutual account plans, and playbooks to drive continued adoption and customer outcomes
Partner with the customer to create alignment of common goals, identify growth or risk opportunities, and communicate performance metrics and insights.
Direct all services projects by coordinating resources across sales, support, customer services, product, interoperability, and the executive team to optimize strategic account plans to deliver on advanced customer needs
Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally across Technical Support, Sales, Implementation, Product, and the Executive Team to drive resolution.
Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
Serve as a Trusted Advisor: Bring deep curiosity and thought leadership to our customers with industry expertise, knowledge, business acumen, and technical understanding of the Procurement Partners platform
What You'll Bring
3+ years experience working at a SaaS company
Experience and general knowledge of the procurement and post-acute healthcare spaces
Experience and comfort interacting with and influencing C-level executives
Strong presentation, meeting facilitation, and written communication skills
Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
Ability to travel (5-10%) to customer locations with advanced notice
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