Life Customer Service Asst

3 weeks ago

Bloomington, United States State Farm Full time

Overview:

We are not just offering a job but a meaningful career Come join our passionate team

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team

Total Rewards Benefits:

We like to reward our employees for their hard work and commitment. That is why we offer benefits you might not find other places:

  • Accrued Paid Time Off (PTO), plus:
  • 5 days of Life Leave to take care of yourself and your family
  • Paid Volunteer Time
  • Annual Celebration Day to celebrate whats important to you
  • Parental leave for mothers and fathers
  • Wellness?and mental health programs
  • 401(k) Savings Plan
  • Medical, Dental and Vision Health Reimbursement Account, Health Care Flexible Spending Accounts, and Life Insurance
  • Tuition Reimbursement/Community College Tuition Program
  • Discounts from hundreds of retailers through our Perks at Work program
  • Development and Mentor programs designed to help our employees grow and achieve their specific career goals
  • Employee Resource Groups - State Farms Good Neighbor Culture celebrates diversity and promotes an inclusive environment where all employees feel welcomed, valued, and respected. The State Farm Employee Resource Group (ERG) program is a key element in our Enterprise D&I Structure and Strategy.


Responsibilities:

We are seeking detail oriented, customer service focused and very reliable individuals to join the Life Service Values Team as Life Customer Services Assistants.

  • Our team of Life Customer Service Assistants service existing policies which include data input, completing policy change requests, processing disbursements and premium payments, and assembling policies.
  • Life Customer Service Assistants are responsible for working directly with State Farm Agents and addressing customer service inquiries by researching account histories and providing solution options.
  • Demonstrating strong customer-focus and being able to multi-task with several systems at one time is essential in this role.
  • Follows process guidelines and makes decisions to approve or deny outgoing payments with high attention to detail.
  • Is responsible for directly working with business partners in completing work assignments.
  • Data input, completing policy change requests, processing disbursements and premium payments, and assembling policies.


Qualifications:

Our Life Customer Service Assistants demonstrate the following skills in their day to day work:

  • Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and/or policyholder questions
  • Maintains and updates policyholder records through attention to detail (e.g. Change of address, change in policy coverage, etc.)
  • Communicates clearly and professionally through remarkable customer service skills
  • Handles multiple computer applications (i.e. Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment
  • Thrives on accountability to your team, your work and your schedule

Preferred Skills:

  • Attention to detail
  • High learning agility
  • Ability to pivot to multiple work types

Preferred Technical Skills:

  • Experience working with the Life Workload Management system
  • Life Policy View
  • Life UNIX system
  • OneNote
  • Excel

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