MES Application Support
2 weeks ago
Technical/Functional Skills
Pharmasuite, Manufacturing Execution System,Track & Trace, eLogs and eBR
Experience Required
1. MES Application L2 Support (Preferably having working/configuration knowledge in PharmaSuite MESAMS Support)
2. Incident Management,Problem Management,ITIL
3. GMP Understanding
Good to have
1. Hands on SQL Scripting
2. Pharma Knowledge/Validation Process
3. Good to have Pharma OEE expertise (not mandatory)
Roles & Responsibilities
1. Manage helpdesk tickets in alignment with ITIL standards
2. Provide an internal workaround while working on resolution
3. Find root cause of critical incidents with impact on business
4. Participate in the Pre-Operations verifications and commissioning phases activities
5. Interacts with third-parties and teams to find solutions to issues and fix tickets
6. Participate actively in the updating of applications documentation linked to support activities
7. Ensure 24/5 application support coverage.
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