Application Support Analyst

4 days ago


Houston, United States Addison Group Full time

Essential Job Functions

  • System maintenance and support
  • Ensure system availability and data integrity
  • Triage and resolve routine requests and incidents related to software
  • Collaborate with end users to provide technical support and training
  • Configuration and process improvement
  • Lead and participate in system upgrades, patches, and enhancements
  • Implement IT best practices for system configuration
  • Extract and analyze data from on premise SQL databases
  • Analyze and develop SQL data scripts for on premise systems following change control framework
  • Document system changes, configurations, and procedures in the internal and external IT knowledge base
  • Lead quarterly and bi-annual SOX audit reporting and evidence request gathering for assigned scope of applications
  • Mentor and cross-train other team members in both technical and functional areas of expertise
  • May require some travel, and/or weekend work, to support software/business priorities


Minimum Qualifications

  • Bachelor's degree Computer Science, Management Information Systems or a related field
  • Minimum 3 years of experience supporting Enertia in an Application Support environment preferred
  • Minimum of 3 years in the Upstream energy industry preferred
  • Strong organizational and analytical skills
  • Excellent communication skills, both written and verbal, and service-oriented mindset
  • Experience working with various architectures, technical platforms, and concepts including role-based security, web services, IIS, and enterprise cloud technologies
  • Experience developing queries for Microsoft SQL Server



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