Sr. Enterprise Customer Success Manager

3 months ago

Santa Clara, United States dragonboat Inc. Full time
Company Description

About Us

Dragonboat is the #1 product operating platform for product leaders and their teams to strategize, prioritize, deliver, and improve products that accelerate business results.

Dragonboat is a mission-driven, venture-backed, fast-growing SaaS startup. Headquartered in the Silicon Valley, with a remote only teams in Portugal and the US, supporting a diverse global customer base that includes mid-size startups, unicorns, and Global 1000 companies.

Our team shares a passion for building excellent products and delivering exceptional value to our customers. Join us in building a fantastic company together.

Job Description

What You'll Do
  • Manage all post-onboarding activities for Dragonboat's mid-market and enterprise customers through strong relationship-building, product knowledge, planning, and execution
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
  • Demonstrate ability to understand the customers' needs, develop and establish new business relationships, and provide thought leadership to influence and build trust at different customer levels, including senior/executive management,
  • Own and drive Enterprise revenue expansion by identifying product adoption and upsell opportunities throughout the customer lifecycle
  • Conduct Executive Business Reviews (EBRs) to assess progress against goals, assess opportunities for improvement, assess the impact of Dragonboat on team productivity
  • Devise action plans to improve retention with periodic "health checks" to optimize customers' product usage
  • Work closely with Product, and Customer Support on the identification and tracking of product improvement requests, troubleshooting, and bugs
  • Become a passionate customer advocate and Dragonboat product expert to better serve our enterprise customers by adopting industry-leading Product Operating Model (POM) processes.
Qualifications

Who You Are
  • Bachelor's degree is required
  • 6+ years of customer advocacy and engagement experience in customer success, account management, or post-sales relationship management
  • 4+ years in a B2B SaaS environment
  • 3+ years of experience managing customer renewals and upsells for Fortune 1000 companies
  • Experience managing large enterprise accounts
  • Strong communication skills and technical aptitude
  • Familiarity with Salesforce, Zendesk, Jira, ADO, and other Software-as-a-Service
  • Excellent organization, project management, and time management skills
  • Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
  • Enjoys working closely with customers to ensure complete satisfaction
  • A self-starter who takes the initiative to get things done
Nice to haves:
  • Knowledge of product management, project management, and workflow tools (Atlassian suite, ProductBoard, Aha) and processes (Agile, Quarterly planning, Portfolio Management)
  • Product management, product operations, or Agile Practice Advisor experiences
  • Business analytics, Financial analysis
Additional Information

Perks

We love working at Dragonboat, and we think you will too You can expect the following:
  • Remote native - work from anywhere
  • Base salary range: $100k-$150k depending on experience, + commission
  • Stock options
  • Health/dental/vision insurance
  • Annual company trip to a destination of the team's choice
  • 401k matching program (US)
  • Meal Allowance Cards (Portugal)

All your information will be kept confidential according to EEO guidelines.

  • Enterprise Customer Success Manager

    2 weeks ago

    Santa Clara, California, United States dragonboat Inc. Full time

    Job Title: Sr. Enterprise Customer Success ManagerAt Dragonboat Inc., we are seeking a highly skilled and experienced Sr. Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing post-onboarding activities for our mid-market and enterprise customers.Key...

  • Enterprise Customer Success Manager

    3 weeks ago

    Santa Clara, California, United States dragonboat Inc. Full time

    Job Title: Senior Enterprise Customer Success ManagerAt Dragonboat Inc., we are seeking a highly skilled Senior Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing post-onboarding activities for our mid-market and enterprise customers.Key Responsibilities:Build and...

  • Enterprise Customer Success Manager

    4 weeks ago

    Santa Clara, California, United States dragonboat Inc. Full time

    About UsDragonboat is a leading product operating platform for product leaders and their teams to strategize, prioritize, deliver, and improve products that drive business results.Job DescriptionKey ResponsibilitiesManage post-onboarding activities for mid-market and enterprise customers through strong relationship-building, product knowledge, planning, and...

  • Enterprise Architect

    4 weeks ago

    Santa Clara, United States InfiCare Technologies Full time

    Position: Enterprise Architect Location: Santa Clara, CA Contract Enterprise Architect is a senior leader in the IT department, responsible for defining, designing and delivering the enterprise architecture vision, strategy and roadmap for the organization. This role will collaborate with senior IT managers to align the enterprise architecture with the...

  • Customer Success Manager

    3 weeks ago

    Santa Clara, California, United States Pure Storage Full time

    Join Pure Storage as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Pure Storage. As a Customer Success Manager, you will be responsible for driving customer satisfaction, strengthening customer relationships, and building trusted advisor relationships by personalizing their Pure...

  • Customer Success Manager, Large

    2 weeks ago

    Santa Barbara, United States ParentSquare Full time

    Customer Success Manager Remote •Full-Time Who we are ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our...

  • Senior Technical Customer Program Manager

    7 days ago

    Santa Clara, California, United States NVIDIA Full time

    NVIDIA is seeking a seasoned Sr. Technical Customer Program Manager to spearhead the planning and execution of intricate, multidisciplinary Networking Infrastructure Solutions deployment programs with third-party companies to enable NVIDIA products. This role demands a consistent track record of delivering Data Center Enterprise solutions across OEM/ODM...

  • Customer Success Engineer

    1 month ago

    Santa Clara, California, United States Experis Full time

    Job Title: Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at Experis. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through technical expertise and strategic partnerships.Key Responsibilities:Develop and maintain...

  • Customer Success Manager

    2 weeks ago

    Santa Clara, California, United States Anatomage, Inc. Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage, Inc. This is an exciting opportunity to work with a leading company in the medical education industry.The Customer Success Manager will be responsible for overseeing the daily operations of our customer support team, facilitating customer onboarding and...

  • Customer Success Manager

    2 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users and promoting a culture of customer satisfaction throughout the organization.Key ResponsibilitiesSupervise the daily operations of...

  • Customer Success Manager

    4 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users and promoting a culture of customer satisfaction throughout the organization.Key ResponsibilitiesSupervise the daily operations of...

  • Customer Success Manager

    4 days ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to provide exceptional customer service to our Anatomage end-users and promote this idea throughout the organization. The goal is to maintain an efficient and profitable customer support department, increase customer satisfaction, loyalty, and retention, and meet their expectations.Key...

  • Customer Success Manager

    2 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users, promoting a culture of customer satisfaction, and driving business growth.Key ResponsibilitiesSupervise the daily operations of...

  • Customer Success Manager

    3 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users and promoting our products throughout the organization.The ideal candidate will have a customer-centric mindset, strong analytical...

  • Management Trainee

    1 week ago

    Santa Fe, New Mexico, United States Enterprise Holdings Full time

    OverviewStart your career with Enterprise Holdings, a world-class portfolio of brands and leading provider of mobility solutions worldwide. Our Management Training program offers a clear beginning and an open end, full of opportunities for growth and development.We are now hiring for immediate openings in our Management Training program. As a Management...

  • Customer Success Engineer, Access

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About the RolePalo Alto Networks is seeking a highly skilled Customer Success Engineer to join our Secure Access Service Edge (SASE) team. As a key member of our team, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership.Key ResponsibilitiesProvide advanced product-level expertise, leading...

  • Customer Success Engineer

    4 weeks ago

    Santa Clara, United States Pinnacle Group Full time

    Hi, We are looking for Customer Success Engineer for the location Santa Clara Job Description: Duties: Provide technical expertise on Client's Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize Client's products' potential. Work closely with Client's Product and Engineering teams to develop, integrate, and implement...

  • Customer Success Manager, Large

    7 days ago

    Santa Barbara, California, United States ParentSquare Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for cultivating and maintaining strong relationships with our Large/Enterprise clients. Your primary goal will be to ensure high levels of satisfaction, usage, and recognition of ROI for our...

  • Sr Customer Service Representative

    3 months ago

    Santa Clara, United States Trescal Full time

    **Sr Customer Service Representative** **Job Description** Job Title Sr Customer Service Representative Location Santa Clara - CA US (Primary) Job Type Full-time Education High School Career Level Experienced (Non-Manager) Category Customer Service Job Ad **Trescal** is a growing company, looking for new talent to join our organization! We are the...

  • Sr. GTM Specialist, Edge, Enterprise

    3 months ago

    Santa Clara, United States Amazon Web Services, Inc. Full time

    Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Edge (DDOS mitigation, WAFs, CDNs, Global Load Balancers, edge functions) background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and...