ASSOULINE Customer Experience Representative

2 months ago

Short Hills, United States Indigo Books & Music Full time
Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in our Short Hills, New Jersey store

WHO WE ARE
  • We love books and all things beautiful
  • We are Canada's Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning...
We play by the following rules:
  • We exist to add joy to our customers' lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we'd treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate
Job Description

You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU'LL DO
  • Be the brand ambassador in our luxury, specialty book shop
  • Act as the point of contact for corporate and gifting sales in addition to sourcing new opportunities
  • Create a warm and welcoming environment in our store
  • Attend product training sessions monthly and quarterly
  • Train other staff members on ASSOULINE product knowledge
  • Process transactions for sales, returns and exchanges within the shop
  • Interact with designers, decorators and other home decor customers and provide suggestions to curate a collection of offerings for potential clients
  • Provide input to buying team on assortment
  • Attend book fairs and other off-site sales opportunities
Qualifications
  • Experience in specialty retail or a retail service role, luxury experience highly desired, previous experience in home design or interior decorating a plus
  • Knowledge of specialty books or print business is highly preferred but not required
  • Preferred candidates will have 2-3 years of sales experience in a one-on-one retail environment
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Must be available to work a flexible schedule including days, evenings, weekends, holidays, late nights and early mornings
  • This position requires candidates be available during peak holiday times to meet the needs of our customers


Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

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