Customer Account Specialist

1 month ago

Greenville, United States Michelin Full time

Customer Account Specialist /French Speaker (entry / experience level professional)

Michelin is hiring

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THE OPPORTUNITY
Michelin has immediate opening in Greenville, SC for multiple French-speaking Customer Account Specialists who will be responsible for managing the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and managing customer requests.

Michelin's purpose is to support everyone's right to move freely to find their better way forward.

Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products. We need great candidates who can help us provide an excellent, meaningful customer experience. If respect for people, teamwork, and trust are some values you live by you should consider joining us, the Worldwide leader in Tires

This opportunity is at our North American Corporate Headquarters in Greenville, SC. Our 1400 employees take pride in supporting the diverse US and Canadian workforce and thinking globally while also acting locally to uplift and enhance our local upstate communities. Greenville is situated just about halfway between Charlotte, North Carolina and Atlanta, Georgia. Greenville's friendly, thriving downtown and surrounding areas are full of year-round activities for all ages. From one-of-a-kind shops, boutiques and art galleries to museums, tours and many outdoor activities, Greenville is a fabulous place to visit and live. Our campus features a cafeteria, credit union, trademark store and health center. We are driven to be the employer of choice for people looking for a career with respect and purpose.

Come join our team

WHAT WILL YOU DO

  • Manage the short-term product forecast requirements and alert relevant partners of variations
  • Monitor and steer order execution to plan any non-automated orders, ensure stock availability, and optimize order delivery to meet the customer requirements
  • Handle order tracking, monitor delivery execution, and keep the customer informed
  • Collect and facilitate all customer requests (physical, value, and quality)
  • Leverage critical thinking to solve problems proactively and provide continuous improvement to our operations
  • Partner with the customer and internal business partners to collect payment for orders and keep our accounts receivable healthy
WHAT WILL YOU BRING
  • 4 years degree or equivalent experience
  • Previous customer service, accounts receivable, supply chain, or logistics experience is a plus
  • Fluency in French - written and verbal
  • Excellent communication skills (written, verbal, presentation) with proven ability to build meaningful relationships with customers and partners with a servant leadership mentality
  • Ability to discern varying customer and internal partner priorities to make quick, good decisions
  • Effective problem-solving skills to analyze, find the root cause, and implement solutions to eliminate/reduce the risk of the problem happening again.
  • Proven analytical skills to objectively examine data, recognize patterns, and make connections between seemingly unrelated ideas or concepts
  • Willingness to work in a hybrid, in-office schedule


Inspire Motion for Life: Apply Today

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries-from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we've been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

Get in the driver's seat and be on your way to a meaningful professional journey

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