Sales Team Lead

1 month ago

Columbia, United States Palmetto Moon Full time

Job DetailsJob LocationColumbiana 015 - Columbia, SCPosition TypePart TimeDescriptionPalmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.Position Title: SALES TEAM LEADROLE SUMMARY:A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team. All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.Duties/Responsibilities: Sales PerformanceAssist Store Sales Manager in achieving sales goals and objectives through effective leadershipPerform Manager on Duty (MOD) shifts as scheduled to monitor and motivate teamHold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)Customer ServiceProvide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issuesTrain and coach team to offer expected level of customer service in order to drive sale performanceHandling customer complaints professionally, striving to resolve them promptly and satisfactorilyTeam LeadershipAssist in holding team accountable for performance expectations, specifically during Manager on Duty shiftsMotivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiativesAdjust team priorities to meet goals and company/store initiativesOffer on the spot coaching to team members in order to correct actions or offer trainingCommunicate employee concerns to the appropriate leadership within a timely mannerProduct Knowledge & Visual MerchandisingRemain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.Train team members on merchandise features and selling techniquesEnsure merchandise is displayed in accordance with visual merchandising standards and company guidelines.Departments of ResponsibilitiesClear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibilityWillingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal developmentGeneral Leadership ResponsibilitiesHold self and team to company policies, appropriate addressing behavior according to specific roleDrive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and moreQualificationsRequired Skills/AbilitiesPrevious experience in a retail or sales environmentShown leadership and delegation skills along with proven ability to hold team members accountableConfident, proactive and willingness to take on workplace challengesAbility to multi-task and change priorities as necessary Strong verbal communication, and the ability to convey important information clearly and effectivelyQuick decision-making and problem-solving abilities, specifically in terms of customer serviceAbility to read key reporting and learn company POS system with standard training Physical RequirementsAbility to bend, twist, stoop, stand for extended periods of timeAbility to lift/carry materials up to 50 lbs. with or without reasonable accommodations

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