Current jobs related to Shore Hotel - Santa Monica - Sand & Sea

Starting pay is $21.50 per hour

$22.00 per hour upon successful completion of 90-day training period for Guest Service Agent Shifts.

Full-time employment benefits include:

• Paid Time-Off (PTO)
• Holiday Pay
• Medical, Dental, and Vision coverage options
• Life Insurance (employer sponsored)

We also provide all employees with:

• Sick-Pay (up to 72 hours per calendar year)
• 401k plan option with employer match up to 5% of total eligible income
• On-site parking
• Public transportation cost reimbursement
• Alternative modes of transportation pay for walking, biking, or carpooling to work

JOB DESCRIPTION

PROPERTY:

Shore Hotel

TITLE:

Hotel Concierge

DEPARTMENT:

Guest Services

STATUS:

Non-Exempt, Full Time, Part-Time, Regular

SUPERVISED BY:

Director of Guest Services, Front Office Manager, Assistant Front Office Manager and Guest Services Supervisor

SUPERVISES:

This position will not supervise anyone.

The Concierge is responsible for performing daily tasks that align with the department’s long-term goals and objectives to uphold Shore Hotel’s Vision, Mission and Values while creating an environment conducive of 5-star customer services. This position will provide guests an opportunity to engage an agent in a more intimate and less of a transactional format. This position must actively engage the guest are not limited to: greet and assist guests in lobby as they arrive and/or walk through the resort, provide directions, and assist in arranging resort transportation. The Concierge must be knowledgeable about services, restaurants, activities and local surroundings in order to answer and respond to guest questions and requests. The Concierge is also actively engaged with guests at all times to foster the sharing of personal preferences with other departments of resort to assist in a highly personalize guest experience. The Concierge interacts with guests, requiring the ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction. The ideal candidate will have proven results handling guest services and will be capable of problem solving quickly. Performs additional duties as assigned that may be outside of the normal scope of duties based on business needs

ESSENTIAL DUTIES:

• Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints and assist in a resolution for complete guest satisfaction.

• Review occupancy, daily arrivals & departures and identify potential problems with rooms’ activity and take appropriate action.

• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Assist with PBX operators, bell staff, and front desk agents are performing their daily tasks in accordance to their job requirements and duties.
• Be compliant and understand Shore Hotel policies and house rules. Understand hospitality terms.
• Ensure sign off of all Service Standards by Position for Guest Services staff.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Maintain communication with other hotel departments as it pertains to guest services.
• Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Ensure correct and accurate cash handling at the Front Desk.
• Follow and enforce all Shore Hotel credit policies.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Complete and send out Shore Report when needed and ensure agents are completing daily checklists.