Front Desk Agent | Jacksonville Holiday Inn
2 months ago
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com
About the Team
Shaner has an immediate opportunity at our Holiday Inn (98 rooms) located in Jacksonville, Florida. The hotel is on the East Loop of I-295 and Baymeadows Road, Southeast of downtown Jacksonville. It is convenient located close to shops and eateries at the St. Johns Town Center and The Avenues shopping mall. The University of North Florida, Mayo Clinic and Florida State Community College South Campus are all nearby. The hotel is only 15 minutes to the Beaches, and 14 miles from Jacksonville's Timucuan Ecological and Historical Preserve that offers hiking, biking, kayaking and other activities. With approximately 4000 sq/ft. The hotel's conference and banquet space are the largest in the area, great for meetings and social functions.
-
Front Desk Agent
1 month ago
Jacksonville, United States Fairfield Inn & Suites Jacksonville Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
1 month ago
Jacksonville, United States Embassy Suites - Jacksonville Full timeJob DescriptionJob DescriptionEmbassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive, engaging, and service-oriented Front Desk Agent to join our team! As Front Desk Agent you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front...
-
Front Desk Agent
2 weeks ago
Jacksonville, United States WoodSpring Jacksonville Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
3 months ago
Jacksonville, United States WoodSpring Jacksonville Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
1 month ago
Jacksonville, United States Embassy Suites Full timeEmbassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive, engaging, and service-oriented Front Desk Agent to join our team! As Front Desk Agent you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest...
-
Front Desk Associate
5 days ago
Jacksonville, Florida, United States Noble Suites Jacksonville Full timeJob SummaryNoble Suites Jacksonville is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesGuest Check-In/Check-Out: Organize, confirm, process,...
-
Front Desk Associate
2 days ago
Jacksonville, Florida, United States Noble Suites Jacksonville Full timeJob SummaryNoble Suites Jacksonville is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Check-In/Check-Out: Organize,...
-
Front Desk Representative
2 weeks ago
Jacksonville, Florida, United States WoodSpring Jacksonville Full timeJob SummaryAs a Front Desk Agent at WoodSpring Suites Jacksonville I-295 East, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced...
-
Front Desk Representative
2 weeks ago
Jacksonville, Florida, United States WoodSpring Jacksonville Full timeJob SummaryAs a Front Desk Agent at WoodSpring Suites Jacksonville I-295 East, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced...
-
Front Desk Agent | Jacksonville Beach Fairfield Inn
2 months ago
Jacksonville Beach, United States Shaner Hotel Group Full timeJob Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to...
-
Front Desk Representative
1 week ago
Jacksonville, Florida, United States WoodSpring Jacksonville Full timeJob SummaryAs a Front Desk Agent at WoodSpring Suites Jacksonville I-295 East, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced...
-
Front Desk Representative
4 days ago
Jacksonville, Florida, United States Noble Suites Jacksonville Full timeJob SummaryNoble Suites Jacksonville is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Check-In/Check-Out: Organize and...
-
Administrative Assistant- Front Desk Jacksonville
3 months ago
Jacksonville, United States Related Group Full time** Administrative Assistant- Front Desk Jacksonville** **Job Category****:** Administrative **Requisition Number****:** ADMIN002831 Showing 1 location **Job Details** **Description** The Related Group, has enhanced skylines with iconic developments characterized by innovative design, enduring quality, and including living. From luxury high-rise condominiums...
-
Front Desk Guest Services Agent
5 months ago
Jacksonville, United States DoubleTree by Hilton Hotel Jacksonville Riverfront Full timehos·pi·tal·i·ty (noun): The friendly and generous reception and entertainment of guests, visitors, or strangers.When you think of home, how do you picture it? Is there a plate of warm baked biscuits in the morning? An ice cold pitcher of sweet tea to rescue you from the heat of the afternoon? Is it a place where everyone you meet treats you like family,...
-
Front Desk Clerk
3 months ago
Jacksonville, United States Comfort Suites West Jacksonville Full timeJob DescriptionJob DescriptionJob descriptionWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for...
-
Front Desk Agent | Jacksonville Holiday Inn
2 weeks ago
Jacksonville, United States Shaner Corporation Full timeBe available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated...
-
Front Desk Supervisor
1 week ago
Jacksonville, United States Lexima Full timeThe Aloft Jacksonville Airport is looking for a Front Desk Supervisor that is directly responsible for all front desk personnel. They will direct and coordinate the activities of the front desk, reservations and guest services. Responsibilities •Check-in/Check-out hotel guests. •Process all payments according to hotel requirements. •Provide information...
-
Guest Services Representative
2 weeks ago
Jacksonville, Florida, United States Embassy Suites - Jacksonville Full timeJob OverviewEmbassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated and personable Front Desk Agent to enhance our guest experience. As a Front Desk Agent, you will be the face of the hotel, engaging with guests at every stage of their visit. This role encompasses managing front desk operations, including reservations, guest interactions, and...
-
Front Desk Agent
1 month ago
Jacksonville, United States Remington Full timeJob DescriptionWhat you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or...
-
Front Desk Agent/Night Auditor
3 weeks ago
Jacksonville, United States Pyramid Global Hospitality Full timeGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: Greet customers immediately with a friendly Night Auditor, Agent, Front Desk, Auditor, Hotel, Hospitality, Accounting