Hotel Front Desk Associate

5 days ago


Jacksonville, Florida, United States Comfort Suites West Jacksonville Full time

At Comfort Suites West Jacksonville, we are seeking a skilled Hotel Front Desk Agent to serve as the primary point of contact for our guests.

As a key member of our front desk team, you will be responsible for managing all aspects of guest accommodation, including registration, reservations, and providing information about rooms, rates, and amenities.

The ideal candidate will have excellent customer service skills, with experience in the hotel industry and knowledge of Choice Hotel reservations software.

A competitive salary of $40,000 - $60,000 per year is offered, depending on experience.

Key Responsibilities
  • Check-in and Check-out: Perform all tasks related to guest arrival and departure, including room assignment and payment processing.
  • Reservation Management: Manage online and phone reservations, ensuring accurate and timely processing.
  • Credit Card Processing: Verify guest credit card data and process payments according to company policies.
  • Guest Communication: Welcome guests upon arrival, provide information about hotel services and amenities, and respond to guest inquiries and concerns.

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