Front Desk Coordinator

3 weeks ago


Jacksonville, Florida, United States Lexima Full time

About the Role

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We are looking for a dedicated and detail-oriented individual to fill the position of Front Desk Agent at our Aloft Jacksonville location. As a member of our team, you will be responsible for providing exceptional customer service, processing guest arrivals and departures, and operating the front desk computer system.

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Key Responsibilities

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  • Deliver exceptional service to all guests, exceeding their expectations and building loyalty.
  • Manage guest interactions, responding to inquiries, resolving issues, and addressing complaints in a professional manner.
  • Maintain accurate records, including reservation information, package details, and guest interactions.
  • Utilize software applications to process transactions, manage inventory, and generate reports.
  • Foster collaboration with colleagues and other departments to ensure seamless guest experiences.
  • Stay up-to-date with company policies, procedures, and best practices to provide consistent service.
  • Salary: $42,000 - 52,000 annually.
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About Lexima

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Lexima is a dynamic hospitality company committed to delivering exceptional guest experiences. Our team members embody our core values of respect, empathy, and understanding, creating a positive and inclusive work environment.

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Benefits

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  • A competitive salary range of $45,000 - 55,000 annually.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Access to professional development opportunities, including training and education.
  • Paid time off, including vacation days, sick leave, and holidays.


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