Front Desk Specialist

11 hours ago


Jacksonville Beach, United States Jacksonville Orthopaedic Institute Full time
Jacksonville Orthopaedic Institute is in search of a Front Desk Specialist to work at the Baptist Beaches JOI office located in Jacksonville Beach.

The Front Desk Specialist serves as a clinic representative and performs all related clerical and administrative functions according to current practices and established procedures.

This position is full-time/40 hours/week with benefits including medical, dental, vision, life, disability insurance, and a 401K retirement plan.

Schedule: Full-time/40 hours/week - Monday - Friday

Essential Duties and Responsibilities
  • Greet patients and determine the nature of their visit, i.e. appointment, prescription pick up, etc.
  • Responsible for checking patients in and out for their scheduled appointments.
  • Collect and update current demographic and insurance information.
  • Verify insurance participation and obtain necessary referrals
  • Collect all applicable co-pays or patient balances and maintain a cash journal.
  • Schedule patient appointments.
  • Instruct patients on HIPAA requirements, financial responsibility.
  • Assist patients with requests for records, x-rays, transportation etc.
  • Maintain electronic medical records.
  • Handle multiple telephone lines, screen callers, and relay messages.
  • Perform related job duties as required to support the medical office.

Position Requirements
  • Previous medical office experience preferred.
  • High school diploma or GED.
  • Excellent customer service skills.
  • Effective communication skills.
  • Ability to work in an environment involving direct contact with the public and staff.
  • Ability to handle stressful and difficult situations.
  • Ability to multi-task and work efficiently in a fast paced environment.
  • Knowledge of patient confidentiality standards.
  • Effective computer skills

JOI staff is required to complete their COVID-19 vaccine series or obtain a medical or religious exemption by 11/15/2021 or at the time of hire after this date. Learn More

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