Front Desk Agent
1 week ago
Responsibilities
- Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
- Handle check-ins and check-outs in a friendly, efficient and courteous manner.
- Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
- Ensure delivery of packages, mail and messages as needed to guests.
- Follow all Lexima/Brand credit policies.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
- Fully understand and be able to operate all relevant aspects of the front desk computer system.
- Focus on his/her role in contributing to guest satisfaction surveys.
- Demonstrate appropriate phone skills.
- Use Lexima/brand selling guidelines as part of the inquiry call process.
- Consistently perform above average in the mystery call process.
- Follow up on all wait list reservations.
- Manage suite inventory.
- Complete shift responsibility checklist.
- Keep front office area clean and organized.
Lexima is an EEO employer - M/F/Vets/Disabled
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