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Guest Services Manager

2 months ago

Winter Garden, United States Spire Hospitality Full time

Located just six miles from Walt Disney World® Theme Parks, The Grove Resort & Water Park Orlando puts Orlando's world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World® Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant is situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

  • Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
  • Respond promptly and effectively to guest questions and requests
  • Fosters strong working relationships within Guest Services and with other departments by communicating effectively
  • Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
  • Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
  • Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas.
Physical Demands:
  • Ability to lift, carry, push or pull 10 lbs.
  • Stand, walk and work at times in confined spaces throughout the shift in full sight of guests.
Qualifications:

Education:
  • High school diploma or its equivalent
  • Hotel and Restaurant Certification preferred
Experience:
  • 5-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
  • Basic mathematical skills to operate and prepare calculations for financial reporting
  • Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
  • Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel.
  • Previous experience with hotel PMS systems a plus. Examples: Springer Miller Systems (SMS), Hotsos, Reveinate.


Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)