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Assistance Guest Service Manager

3 months ago

Winter Park, United States The Alfond Inn Full time
Job DescriptionJob Description

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers The Olympia Companies is looking for qualified and enthusiastic candidates to join our team

This position assists the Guest Service Manager with overseeing the safe and efficient operation of the front desk, maximizes profitability, and ensures high levels of guest satisfaction are achieved.  This position may direct the work of others, i.e. delegate tasks, and provide training & support, and resources to the front desk staff. Additionally, this position works as part of a team to deliver attentive, friendly, efficient and hospitable service. This includes effective communication, reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.  They act as the manager on duty in the absence of the Guest Service Manager.

Benefits

Olympia Hospitality’s comprehensive benefits package is designed to support our team members’ well-being and financial security.

  • We offer health insurance, ensuring access to quality medical care when needed.
  • Dental and vision insurance are provided to promote overall health and wellness.
  • Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
  • Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
  • Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones. 
  • Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay. 
  • Team members can also take advantage of travel discounts at our portfolio of hotels. 
  • Additional benefits may be available based on the individual hotel that is hiring.

Responsibilities

  • Receiving accommodation reservations from visitors
  • Taking the details of all arriving guests including payment information
  • Allocating rooms to all guests
  • Providing information to guests about the procedures, policies, and facilities of the hotel
  • Providing the guest with the necessary tourism information
  • Issuing receipts to the guests
  • Ensuring the safety and security of all guests
  • Maintain all guest reservations in accordance with credit card security requirements
  • Balance and properly account for cash drawer at the desk for each shift
  • Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
  • Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel.
  • Respond to guest’s requests for immediate repairs. 

Experience / Education:      

2 plus years’ of guest services experience required (preferably in a hotel environment); management or previous supervisory experience preferred; associates degree and/or equivalent work experience; Bilingual in Spanish is a plus

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.