Customer Accounts Manager
3 weeks ago
We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.
Customer Accounts Manager
Hiring Range $15.00 to $15.75:
This position is also eligible for incentive pay based on performance.
Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Skills for Success
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
- Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
- Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
- Second up to the General Manager
- Build authentic customer relationships to support customers in their ownership goals and drive sales
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals
- Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
- Contact customers who have not renewed merchandise agreements
- Maintain customers contact over the phone and through home visits
- Update customers information and maintain accuracy
- Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
- Clean and certify merchandise in the cleaning station for all merchandise personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any other reasonable duties requested by management
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron's Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
- Sundays off
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- Tuition reimbursement
- Employee Business Resource Groups
- 401(k) plan with contribution matching
- Paid time off, including vacation days, sick days, and holidays
- Life and disability insurance
- Medical, dental and vision insurance
- Paid paternal leave
- Stock purchase plans
- Pay on Demand
Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
About Aaron's
At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
Aaron's is an Equal Opportunity Employer.
#LI-Onsite
#Indeed-Full-Time
Other details
- Job Family Corporate Retail Store
- Job Function Store Associate
- Pay Type Hourly
Apply Now
-
Customer Accounts Manager
3 weeks ago
South Boston, United States Aaron's Full timeCustomer Accounts Manager Hiring Range $15.00 to $15.75: This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account...
-
Customer Accounts Manager
3 weeks ago
South Boston, United States Aaron's Full timeCustomer Accounts Manager Hiring Range $15.00 to $15.75: This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager,...
-
Customer Accounts Manager
1 month ago
South Bend, Indiana, United States Aaron's Full timeWe are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service.Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.Manage the collections process by counseling customers to gain...
-
Customer Service Account Manager
1 month ago
South Plainfield, United States Herbein HR Consulting Full timeCustomer Service Account ManagerSouth Plainfield, NJThis highly visible role as a Customer Service Account Manager for a growing Cabinetry Manufacturing company is a strategic piece of our business. We are looking for someone with a solid understanding of Cabinets and Customer Service in order to provide our customers with top-notch service. No task is too...
-
Sr. Account Manager
1 month ago
South Elgin, United States Haumiller Engineering Co Full timeJob DescriptionJob DescriptionThe Sr. Account Manager is responsible for communication and negotiation with our customers by understanding their needs and relaying those needs to our Applications Engineers. The Sr. Account Manager will have experience with technical sales of automation machinery. Our preferred candidate will have 3 or more years’...
-
Customer Service Account Manager
1 month ago
South Plainfield, United States Herbein HR Consulting Full timeCustomer Service Account Manager South Plainfield, NJ This highly visible role as a Customer Service Account Manager for a growing Cabinetry Manufacturing company is a strategic piece of our business. We are looking for someone with a solid understanding of Cabinets and Customer Service in order to provide our customers with top-notch service. No task is too...
-
Sr. Account Manager
2 weeks ago
South Elgin, United States Haumiller Engineering Co Full timeJob DescriptionJob DescriptionJoin the Haumiller Engineering Team!The Sr. Account Manager is responsible for communication and negotiation with our customers by understanding their needs and relaying those needs to our Applications Engineers. The Sr. Account Manager will have experience with technical sales of automation machinery. Our preferred candidate...
-
Accounting Manager
2 weeks ago
South Boston, Virginia, United States Comfort Systems USA MidAtlantic Full timeJoin Our TeamWe are excited to announce an opportunity for a Senior Accountant at Comfort Systems USA MidAtlantic, LLC. Are you an experienced accounting professional with strong leadership abilities and a keen eye for detail? If so, we invite you to consider this vital role in our organization.About Us:Established in 1970, Comfort Systems USA MidAtlantic,...
-
Customer Success Manager II, Strategic Accounts
3 months ago
Boston, United States Smartsheet Full timeSmartsheet is looking for a Customer Success Manager to manage a set of large strategic accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value...
-
Accounting Operations Manager
2 weeks ago
South Boston, Virginia, United States Comfort Systems USA MidAtlantic Full timeJoin Our TeamWe are excited to announce an opportunity for a Senior Accountant at Comfort Systems USA MidAtlantic, LLC.About Us:Since our inception in 1970, Comfort Systems USA MidAtlantic, LLC has been dedicated to providing safe, comfortable, and efficient facilities across South Central, VA, and North Central, NC.Our modern facilities in South Boston, VA,...
-
Account Manager
3 months ago
Boston, United States Red Thread Full timeJob Description Position: Account Manager Department: Sales Reports To: SVP Sales Role The Account Manager is a key role within the sales organization and reports to the SVP of Sales. They work collaboratively with Salespeople, Designers and Project Managers to proactively pursue, win, plan, and manage business within specific major accounts...
-
Account Growth Specialist
6 days ago
South Boston, United States Energizer Full timeAbout the RoleWe are seeking a highly motivated Business Account Executive to join our dynamic team in Sydney. This is a developmental role ideal for a candidate looking to build a career in Account Management within the FMCG Industry.Key ResponsibilitiesManage internal trade spend processes and submittals with customers to ensure seamless execution.Develop...
-
Account Manager
1 month ago
Boston, Massachusetts, United States Jellyfish Full timeWe are looking for a highly motivated Account Manager to drive our customer retention and growth. This position is the owner of the strategic renewal plan, development of long term account strategy and leads the growth & retention of current clients. We need a teammate with a strong track record of success in achieving their individual goals, but also one...
-
Customer Success Account Manager US Clients
2 months ago
Boston, United States Sociabble Full timeJob Description _ The mission_ As the key facilitator of customer experience in the USA region, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of their projects, ensuring their objectives are met. This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative...
-
Account Manager
1 month ago
Boston, United States Jellyfish Full timeWe are looking for a highly motivated Account Manager to drive our customer retention and growth. This position is the owner of the strategic renewal plan, development of long term account strategy and leads the growth & retention of current clients. We need a teammate with a strong track record of success in achieving their individual goals, but also one...
-
Account Manager
3 weeks ago
Boston, Massachusetts, United States Jellyfish Full timeWe are looking for a highly motivated to drive our customer retention and growth. This position is the owner of the strategic renewal plan, development of long term account strategy and leads the growth & retention of current clients. We need a teammate with a strong track record of success in achieving their individual goals, but also one who cares deeply...
-
Account Manager
3 months ago
Boston, United States MotiveMetrics Full timePowered by AI and machine learning, MotiveMetrics (SaaS) creates the optimal paid search environment guaranteeing the best ads show against targeted search queries. Through the power of Human + Machine, our platform dynamically creates and manages account structures, identifies and deploys new keywords, and generates winning ad copy automatically, at...
-
Customer Success
3 weeks ago
Boston, United States Sociabble Inc Full timeCompany Description What if companies had truly informed, engaged, and influential employees? This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement. 10 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola,...
-
Account Manager
3 months ago
Boston, United States FINTRX Full timeJob DescriptionJob DescriptionAbout FINTRXFINTRX ranks as the #17 fastest growing tech company in Massachusetts on Inc. Magazine's 2023 list of the nation's 5,000 fastest growing private companies. We are the preeminent resource for private wealth data and research - our SaaS platform features millions of data points on the global Family Office and...
-
Account Manager
4 weeks ago
Boston, United States FINTRX Full timeJob DescriptionJob DescriptionAbout FINTRXFINTRX ranks as the #17 fastest growing tech company in Massachusetts on Inc. Magazine's 2023 list of the nation's 5,000 fastest growing private companies. We are the preeminent resource for private wealth data and research - our SaaS platform features millions of data points on the global Family Office and...
