HR Coordinator
1 month ago
Description
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HR Coordinator
Contract: Tempe, Arizona, US
Salary: $40.00 Per Hour
Job Code: 350660
End Date: 2024-07-13
Days Left: 28 days, 3 hours left
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Position Details: HR Coordinator
Location: Tempe, AZ 85287
Duration: 12-month contract-to-hire
The HR Service Center Specialist is responsible for driving employee and manager self-service and providing Tier 1 level support to employees at all organizational levels across Client. In support of this objective, you will be creating, assigning, escalating, and resolving cases within our Case Management System and completing transactions via Workday. Inquiries come into the department via primarily three channels: email, telephone, and chat. Because of this, your ability to multi-task and communicate effectively (both verbal and written) is crucial.
MAJOR RESPONSIBILITIES:
•Manage, assign and resolve cases assigned by you or by others, coming into the department from multiple channels including by phone, email, or chat.
•Expedite incoming inquiries and create cases in real-time with the goal of resolution of assigned cases within our established Service Level Agreement (SLA) timeframe.
•Process routine system transactions in Workday in a manner consistent with established procedures and deadlines.
•Perform daily BAU (business-as-usual) work including checking shared mailboxes, daily mail-outs, unemployment claims, document requests, and the completion of various other transactions.
OTHER INFORMATION
•Available shift is 9-6pm, Monday through Friday.
•Occasional overtime may be available
•Demonstrate energy, and enthusiasm and inspire within the team
•Bilingual (Spanish) is preferred but not required
EDUCATION, EXPERIENCE:
•Associate's degree or 2-3 years college work or equivalent experience
•Minimum experience of 2-3 years as a support center representative specializing in Human Resources support is preferred
•Experience in payroll is a plus
•Must be able to meet monthly objectives as established by the management team
•Must have energy and stamina to handle high call volume and repetitive tasks
•Strong customer service and problem-solving skills
•Experience with Workday or HR Case Management, ServiceNow, or a similar case management tool is highly desirable
•Strong verbal and written communication skills with the outcome of achieving understanding across all employee levels and groups
Best,
Job Requirement
- Workday
- HR
- ServiceNow
- Human Resource
- Recruiter
- Phone
- Varnit Patel
- varnit.patel@collabera.com
Apply Now
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