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HR Coordinator/Support

3 months ago

Tempe, United States Kforce Inc. Full time

RESPONSIBILITIES:

Kforce has a client in Tempe, AZ that is seeking an HR Coordinator/Support.Responsibilities:
  • Manage, assign and resolve cases assigned by you or by others, coming into the department from multiple channels including by phone, email, or chat
  • Expedite incoming inquiries and create cases in real-time with the goal of resolution of assigned cases within our established Service Level Agreement (SLA) timeframe
  • Process routine system transactions in Workday in a manner consistent with established procedures and deadlines
  • Perform daily BAU (business-as-usual) work including checking shared mailboxes, daily mail-outs, unemployment claims, document requests, and the completion of various other transactions


REQUIREMENTS:

  • Associate's degree or 2-3 years of college work or equivalent experience
  • 2-3 years of experience as a support center representative specializing in Human Resources support is preferred
  • Must be able to meet monthly objectives as established by the management team
  • Must have energy and stamina to handle high call volume and repetitive tasks
  • Strong customer service and problem-solving skills
  • Experience with Workday or HR Case Management, ServiceNow, or a similar case management tool is highly desirable
  • Strong verbal and written communication skills with the outcome of achieving understanding across all employee levels and groups
  • Experience in payroll is a plus


The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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