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Account Coordinator

2 months ago

Tempe, United States United Pet Care, LLC Full time
Job DescriptionJob DescriptionDescription:

Are you passionate about animals? Do you love helping people? If you answered yes, we want you on our team At United Pet Care, we only do one thing – help our members keep their fur babies healthy How do we do that? By helping them save at the vet

United Pet Care (UPC) is a high-growth leader in the pet healthcare industry. We’re a mission-driven team single-mindedly focused on making world-class pet care affordable and accessible to pet parents everywhere. We work with employers to distribute our pet health savings plan to pet parents across the country so they can save meaningful money at a nationwide network of high-quality veterinarians.


We’re on the hunt for an Account Coordinator extraordinaire You'll be the backbone of our Account Management Team, keeping those client relationships purring along smoothly (see what we did there?). Everything from providing day-to-day support to our beloved book of business to being the go-to guru for detail-oriented and mission-critical work during our busiest renewal seasons, to mingling at both virtual and local client events to spread the UPC love.

If you’re a pet-loving, detail-oriented wiz with a knack for keeping things organized and who has great interpersonal skills this is almost certainly your dream gig Based out of our sunny Tempe, AZ office, with the option of working hybrid (two days remote/week) after your 90-day training.


We’re looking for someone ready to dive right in. So, if you are in the greater Phoenix area or planning to make the move, let’s chat


Where you’ll focus:

  • Lead administrative support during the account renewal process
  • Handle inbound account management calls and emails
  • Build and maintain strong, long-lasting client relationships
  • Manage post-sale onboarding for small accounts and assist with the system implementation process
  • Provide support for client events virtually and in-person locally
  • Outreach proactive to groups to offer educational resources
  • Prepare clients for new program updates and help drive file feed adoption
  • Work to reduce churn (both group and member) and increase group sizes via new enrollment initiatives
  • Support overall team to meet and exceed retention and monthly/quarterly growth goals

Benefits and perks to working at UPC:

  • Competitive salary plus variable compensation
  • Medical, Dental, Vision, life insurance, disability insurance options to fit you and your family's needs
  • Company- paid United Pet Care benefits for your fur babies
  • 401K with employer matching
  • Flexible vacation policy - work hard and take time off when you need it
  • Company paid activities (i.e., happy hour, lunches, parties, etc.)

At UPC, our mission is to make world-class pet healthcare affordable and accessible to pet parents everywhere. Our vision is for every employee to be offered pet healthcare options by their employer as an employee benefit.


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.?

Requirements:


  • 1+ year work experience as an Account Coordinator, Account Manager, Client Service Specialist, Client Service Associate or similar is preferred
  • Ability to communicate, present to, and speak to key stakeholders at all levels of an organization, particularly those within the HR function
  • Experience working in the benefits space is a plus
  • Highly process-driven, organized, and detail-oriented, with strong presentation, communication and interpersonal skills
  • A proven ability to optimize and retain customers
  • Comfortable doing group presentations via webinar or in person
  • A track record of exceeding customer retention expectations
  • Salesforce or similar CRM experience is preferred
  • Strong communication and negotiation skills
  • Bachelor's degree is preferred, but not required