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Manager, Finance Operations

4 months ago

Baltimore, United States The Ladders Full time
Get started on an exciting career at Element

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

Element Fleet Management is seeking a Manager, Finance Operations to join our team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

The Manager, Finance Operations is a strong, dynamic team member who will mentor and help develop and guide team members, providing oversight and signoff on all validations related to weekly, monthly, and month end reporting to ensure that all audits and validation are complete prior to sending to customers. This role will lead the development and implementation of billing solutions for pilot projects related to client NPI and with future scaling in mind.

Are you:
  • Resourceful and relentless: independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations?
  • A quick and scrappy learner who adapts well to a fast-moving environment and gets things done, combines creativity, problem- solving skills, and a can-do attitude to overcome any obstacle?
  • Able to manage to and meet, deadlines on a regular basis?
A Day in the Life

Day-to-Day Responsibilities
  • Works with director to help create strategy and goals for the team
  • Deliver strong service and performance to our customers, while being clear on department policies & procedures
  • Partner with director to develop and structure processes to deliver solutions in a repeatable manner
  • Ensures performance objectives are aligned with the goals of the organization
  • Help build and maintain a team environment, encouraging flexible thinking and modeling behavior that fosters Element's values and culture.
  • Create a culture of continuous improvement.
  • Leverage six sigma methodologies to make processes more efficient in delivering customer needs
  • Help the team leverage technology, process improvement, workflow, and team development to increase the capacity and scalability
  • Perform team building through leadership and by example
  • Identify opportunities to automate non-value-added or repetitive tasks.
  • Directs daily workflow and inquiries from customers, employees and business partners related to bill charges.
  • Manage metrics to meet or exceed targets.
  • Serve as escalation point for business unit's customer issues and complaints.
  • Assist team members with complex issues by providing guidance and navigation towards tools and methods that will bring closure to the issue
  • Contribute to the accuracy and simplification of our billing processes thus maintaining customer satisfaction.
  • Ensure all Control metrics monitored and met. Manage SOC Control process for Armada Billing Team.
  • Develop and monitor KPI's for the customer, which has a direct impact on responsiveness, quality of services, and the client experience. Not achieving these KPI's results in missing service level agreements which could result in financial penalties or client retention issues.
  • Analysis/Reporting - continual review of performance to identify roadblocks and issues along with mitigating them go forward.
  • Solve complex escalated issues including service delivery complaints and conduct root cause analysis and set strategies to resolve permanently.
  • Analysis/Reporting - continual review of process to ensure problems are identified and addressed
  • Solve complex escalated issues including service delivery complaints and conduct root cause analysis and set strategies to resolve permanently
  • Mentor other team members, lead CI efforts, own SOC control compliance, oversight of bill validation models
Key Performance Indicators and Optimization
  • Own, improve, execute, and enhance reliable financial, billing, and operational models that can be updated efficiently to assess performance and drive outcomes
  • Provide significant support to our monthly billing and audit processes
  • Develop presentations for client and internal stakeholders to assess the effectiveness of measures, reporting, billing, and controls
  • Build quality assurance procedures to ensure accuracy of the data originating from all sources
  • Perform root cause analysis when performance standards are not met and work with team to implement remediation and clear roadblocks
  • Utilize various process improvement and analytical tools
  • Provide monthly status/metrics reporting to key internal stake holders
Reporting
  • Provide leadership related to customer requests for specific reporting
  • Catalogue customer requested reports along with a schedule to understand timing requirements across all reports
  • Work to automate reports that are needed often
  • Partner with internal team and cross-functional process owners to ensure billing files and data are received and processed as appropriate
  • Resolve customer issues related to billing, ensure charges on the bill are accurate, own Billing weekend along with all validations
Projects and Initiatives
  • Participate in ad-hoc projects as needed
Requirements
  • Bachelor's Degree in Finance, Accounting, Economics, Data Analysis, or a related field of study
  • Five years of experience in a fast-paced business environment
  • Experience in a finance, business operations or audit role at a high-growth company, ecommerce or startup is a plus
  • MS Office proficiency: Excel power user, Power Query, Alteryx, Outlook, Power Point, knowledge of MS Access will be a plus
  • Experience with data analysis tools, SQL, Power Query, Alteryx, and Power BI; in its absence, eagerness to learn is a must.
  • Extensive experience creating models, extracting, and combining multiple sources of data
  • Ability to partner on the development and management of results- oriented recruiting and training programs
  • Strong interpersonal, written, and oral communication skills; trong customer focus
  • Accuracy, precision, and strict attention to detail
  • Customer focused and results oriented, passionate about creating a best-in-class service and a best-in-class company.
  • Willingness to delegate duties where appropriate
  • Both tactical and strategic thinker


What's in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [redacted] or call ([redacted].

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