Front Desk Coordinator
2 months ago
Our caring and educated staff remains dedicated to providing insightful, compassionate care to all of our patients. We understand that every person is unique and we strive to ensure that our patients achieve not only the best possible outcome for their cancer treatment, but also the highest quality care and service during and after treatment. With Medical Oncology, Radiation Oncology, Diagnostic Imaging, as well as an onsite laboratory and pharmacy, we truly offer complete cancer care, under one roof.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
Overall responsibilities include but are not limited to:
- Primary Patient check in:
- Greets and confirms patient information/demographics, updates any primary care or referring providers, collect and copy insurance cards, collect co-pays/payments, providing any new/current patient consents, and managing prior authorization and referral requirements.
- Primary Patient check out:
- Scheduling follow up appointments, printing any prescription scripts and/or visit summary, scheduling any additional appts. needed (such as labs, radiology, imaging, etc.)
- Answer telephones, screen calls, take messages, and provide information in accordance with established procedures.
- Meet patient needs through a variety of methods including but not limited to
a. Answer incoming telephone calls and make outbound phone calls
b. Gathering information to route appropriately. - Maintains or initiates faxes.
- Maintain desk and/or clinic supplies.
- Maintains clean and inviting environment.
- Sort and distribute mail.
- Contribute to the smooth operation of practice by assisting with patient flow.
- Schedule appointments via phone, in person or via electronic correspondence.
- Preforms cancellations in system and reschedule appointments.
- Manage electronic worklists.
- Evaluate referrals and link to appropriate upcoming appointments.
- Promote and assist patients.
- Obtain and prep New Patient charts prior to arrival.
- Research hospital systems for correct patient documentation.
(Labs, Imaging, Pathology, etc.) - Hear and direct complaints to Management from patients or the public.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Maintain patient records by obtaining, recording, documenting, scanning, and updating information.
- Travel to additional sites to assist with coverage.
- Other duties as assigned.
- High School Diploma or Equivalent
- 1-2 years of Medical Terminology and healthcare experience.
- 1 year of Oncology experience, preferred.
- Proficient with MS Office Suite, including Word, Excel, and Outlook.
- Thorough knowledge of office equipment, including multi-phone line, fax, copier, scanners, etc.
- Excellent verbal communication, interpersonal, and telephone skills.
- Service-oriented with the ability to pay attention to details.
- Detail oriented.
- Ability to maintain cooperative working relationships with co-workers, other departments, and physicians within a team environment.
- Ability to work independently, with little supervision.
- Interfaces well with staff and physicians.
- Professional demeanor.
- Pleasant and friendly tone of voice.
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