Patient Access Representative

6 days ago


Hanover, Pennsylvania, United States Pennsylvania Cancer Specialists and Research Institute Full time
Job Description:

At Pennsylvania Cancer Specialists and Research Institute, we are seeking a highly motivated and detail-oriented Front Desk Coordinator to join our team. As a key member of our patient services team, you will play a vital role in ensuring the smooth operation of our front desk and providing exceptional patient care.

Key Responsibilities:
  • Primary Patient Check-in:
    • Verify patient information, update demographics, and collect necessary documents
    • Manage prior authorization and referral requirements
  • Primary Patient Check-out:
    • Schedule follow-up appointments and print prescription scripts
    • Coordinate with other departments for lab, radiology, and imaging services
  • Communication and Customer Service:
    • Answer and direct phone calls, take messages, and provide information to patients and staff
    • Respond to patient inquiries and concerns in a professional and courteous manner
  • Administrative Tasks:
    • Manage desk and clinic supplies, maintain a clean and organized workspace
    • Sort and distribute mail, and perform other administrative duties as needed
  • Team Collaboration:
    • Work collaboratively with other departments to ensure seamless patient flow
    • Contribute to the development and implementation of process improvements
Requirements:
  • High School Diploma or Equivalent
  • 1-2 years of medical terminology and healthcare experience
  • 1 year of oncology experience preferred
  • Proficient in MS Office Suite, including Word, Excel, and Outlook
  • Excellent verbal communication, interpersonal, and telephone skills
Essential Qualities:
  • Service-oriented with attention to detail
  • Ability to work independently with minimal supervision
  • Professional demeanor and pleasant tone of voice
  • Ability to maintain cooperative working relationships with staff and physicians


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