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Sales Support Analyst

2 months ago

Alpharetta, United States Fiserv Full time

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sales Support Analyst

What does a successful Sales Support Analyst do at Fiserv?

Fiserv's Community Financial Institution (CFI) division exists to connect world-class payment processing to community and regional banking organizations across the country, and our Sales Support team is pivotal in the onboarding and implementation of new businesses daily.

The Sales Support Analyst role is responsible for assisting with merchant onboarding, ensuring applications are completed correctly and any issues are addressed along the way. This role acts as a knowledge repository for everything our Sales Team may need to close and board a new merchant, including product compatibility details, pricing, merchant setup specifics (MCC-specific details, etc).

What You Will Do

Support the growth of the CFI portfolio through the successful onboarding of new business Promote a positive client experience during boarding process by ensuring applications are correct, and product/pricing matches merchant type Provide support to client-facing teams for sales-related inquiries Educate client-facing associates on relevant industry information and provide training on reporting and tools Other duties as required and directed by management.

What You Will Need To Have

2+ years’ experience in customer service, sales, business development, or relationship management; payment processing experience. High School graduate/GED

What Will Be Great To Have

2-year degree Knowledge of payment processing; Fiserv’s products, platforms, systems, and operational areas.

Department hours are Mon – Fri from 8 AM – 7 PM so you could be required to work a shift until 7 PM

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank You For Considering Employment With Fiserv. Please

Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What You Should Know About Us

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our Commitment To Diversity And Inclusion

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center. #J-18808-Ljbffr