Sales and Technical Support Specialist
6 days ago
Arclin, Inc. is seeking a highly skilled Technical Sales Representative I to provide sales and technical support to our customers in the polymerized resin products and impregnated surfaces industry.
Key Responsibilities:- Provide industry-leading technical applications expertise and support to enhance customer satisfaction, strengthen competitive barriers, and improve profitability.
- Improve customer process efficiency by utilizing statistical process control philosophies and techniques, and support data management initiatives to improve process understanding.
- Integrate resin technology with customer process understanding to develop strategies for improving Arclin's products.
- Coordinate and participate in applications studies to solve customer technical issues, including resin and process application strategies, development of new products, and improvement of customer process efficiency.
- Foster open communication with customers, R&T laboratories, Sales, and other technical service laboratories to ensure customers receive the best available resin technology for their application.
- Maintain record keeping for all reports according to established guidelines.
- Make recommendations to management concerning resource needs, including personnel and capital improvements.
- Network in product areas by attending trade shows, develop support contacts, anticipate customer needs, and contribute and implement ideas.
- Bachelor's degree in Mechanical, Chemistry, Wood Science, or related discipline.
- 1-3 years of experience in the wood products industry, resin research facility, or similar field.
- Ability to grasp technical and scientific aspects of resins and their application in various wood product fields.
- Experience coordinating and participating in applications studies using design of experiment techniques.
- Excellent communication and organizational skills, with a willingness to initiate communication channels with new customers.
- Working knowledge and experience using Data Analysis software, including Quality Analyst, DOE software, and MS Access.
- Proficiency in typical personal computers and associated software, including Word Processing, Access, Excel, PowerPoint, and Statease.
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