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Customer Success Manager- Government Solutions
4 weeks ago
Vector Solutions is seeking a Customer Success Manager to join the Government Solutions team responsible for cultivating and maintaining strong customer relationships. Customer Success Managers oversee a sizable book of business focusing on implementation, customer engagement, and proactive communication. They are exceptional communicators, solution-focused, and creative problem solvers, with a thorough understanding of product offerings. What You'll Do: Drive retention and expansion of customers strategically and tactically advising customers. Serve as primary contact for administrators. Conduct regular business reviews. Proactively communicate platform updates and progress against open issues. Identify and escalate major product issues and retention risks. Host best practices webinars and office hours. Participate in User Acceptance Testing. Work to maintain an up-to-date knowledge center. Contribute to team projects. Serve as point of escalation for customer support issues. Thoroughly understand the product, including providing demonstrations to customers. Identify, document, and resolve issues. Requirements: Ability to perform in a self-managed environment. Excellent interpersonal skills. Proficient in Microsoft Office suite and CRM (Salesforce). Confidence presenting to clients and high-level executives. Outstanding customer skills and attention to detail. Excellent communication skills. Strong work ethic and ability to work independently. Excellent organization, time management, and prioritization skills. Ability to adapt to new conditions and deadlines. Thrives working in a fast-paced, team environment. Able to travel onsite when needed (up to 10%). Bachelor's degree and 3-5 years' experience in a customer-facing role. Prolonged periods of sitting at a desk and occasional lifting up to 15 pounds. #J-18808-Ljbffr
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Customer Success Manager
2 months ago
Tampa, United States Chevin Fleet Solutions LLC Full timeWho we are and what we do For 30 years, Chevin has been developing and delivering innovative software solutions for the global fleet management industry. Our products and services are used by some of the world’s leading companies such as Porsche, Bentley, and Volkswagen through to global freight businesses and local governments. We have built a powerful...
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Customer Success Manager
2 months ago
Tampa, United States Digital Hands Full time#GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including...
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Customer Success Manager
4 weeks ago
Tampa, United States DivvyCloud Full timeCustomer Success Manager (CSM) As a Rapid7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s mission is...
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Customer Success Manager- Risk Pools/Partnerships
2 months ago
Tampa, United States Vector Solutions Full timeApply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational...
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Customer Success Manager
2 weeks ago
Tampa, Florida, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission is...
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Customer Success Manager- Risk Pools/Partnerships
3 months ago
Tampa, United States Vector Solutions Full timeApply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public,...
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Customer Success Manager
1 month ago
Tampa, United States ZAG Zyklotron AG Full timeThis is a remote opportunity and is open to candidates who reside anywhere in the United States or Canada. At VelocityEHS our goal is to deliver the most complete, the most user friendly, and the quickest and easiest-to-implement EHS, sustainability and risk management platform available. The VelocityEHS work environment is dynamic, innovative and...
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Manager, Customer Success
2 months ago
Tampa, United States Penn Foster Inc Full timeWe heard you knock! The Customer Success Manager is responsible for managing and building relationships with some of our largest and most strategic customers. This role will be required to multitask between management, technical, business, strategic, and planning activities to drive results that tie back to the strategic business goals of the team and...
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Customer Success Manager
2 months ago
Tampa, United States vivenu Full timeGet onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing! About Us In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven’t kept up with...
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Customer Success Manager
4 weeks ago
Tampa, Florida, United States vivenu GmbH Full timeJoin the Ticketing Revolutionvivenu was founded in 2018 in Germany with a global mission: to redefine ticketing for event organizers worldwide. The event industry has long relied on outdated systems that fall short in today's digital age. Our platform empowers organizers in sectors like sports, live entertainment, and cultural venues to fully customize their...
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Customer Success Manager
13 hours ago
Tampa, Florida, United States ReliaQuest Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager at ReliaQuest. As a key member of our organization, you will play a critical role in driving cross-functional engagement and delivering value to our clients.Key ResponsibilitiesClient Relationship ManagementDevelop and maintain strong...
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Customer Success Manager
2 months ago
Tampa, Florida, United States vivenu GmbH Full timeGet onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketingAbout usIn 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven't kept up with today's...
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Customer Success Manager
4 weeks ago
Tampa Bay, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's...
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Customer Success Manager
4 weeks ago
Tampa, United States Mad Mobile Full timeMad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the...
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Medical Coding and Customer Success Analyst
5 days ago
Tampa, United States Disability Solutions Full timeAvalon Healthcare Solutions, headquartered in Tampa, Florida, is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve clinical outcomes....
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Customer Success Specialist
1 month ago
Tampa, United States Coke Florida Careers Full timeCoca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States. Who We Are: Coke Florida sells, markets, manufactures, and distributes over 600 products of The Coca-Cola Company and other partner companies...
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Customer Engagement Manager
1 week ago
Tampa, Florida, United States Vector Solutions Full timeVector Solutions is in search of a Client Success Lead to become an integral part of the Government Solutions team, dedicated to fostering and sustaining robust customer relationships. Client Success Leads manage a significant portfolio of clients, concentrating on onboarding, customer interaction, and proactive outreach. They are outstanding communicators,...
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Customer Success Manager
2 months ago
Tampa, United States Qualifacts Systems Full timeDescription Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve....
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Customer Success Specialist
3 months ago
Tampa, United States Talent Solutions Group Inc Full timeJob DescriptionJob DescriptionAs a Customer Success Manager, you will be pivotal in ensuring the retention and expansion of our strategic business accounts. Your role will focus on driving growth, enhancing service adoption, and maximizing the lifetime value of our customers. You will actively engage with clients, identify at-risk situations, and provide...
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Customer Success Manager
3 weeks ago
Tampa, United States ReliaQuest, LLC. Full timeWhy it’s worth it: Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based on their unique business model. In addition, you will play a critical role in...